Theresa Mashingaidze Dongo

Detail-oriented and highly organized professional with a solid background in front desk operations and financial record-keeping. Skilled in managing high-volume transactions efficiently while maintaining accuracy and excellent guest service. Proficient in utilizing hospitality and accounting software to streamline processes and support organizational goals.

7023 Vunga street, Target Kopje Masvingo
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Languages
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Skills
Work Experience
Front desk assistant
Rainbow towers hotel and conference centre, HarareHarare
Jan 2015 — Present
  • Delivered exceptional customer service at the front desk, warmly greeting guests and professionally addressing their concerns
  • Maintained comprehensive guest records and diligently updated reservation systems to enhance operational efficiency
  • Assisted in compiling daily reports on occupancy rates and billing summaries for management's strategic review
  • Trained and mentored new front desk staff on operational procedures, including proficient use of Opera PMS and POS systems
  • Processed guest payments and refunds accurately through hotel POS systems, ensuring strict adherence to company financial policies
  • Resolved guest inquiries and complaints promptly, effectively maintaining high levels of customer satisfaction
  • Oversaw front desk inventory management, including keys and supplies, ensuring proactive stock levels and timely ordering
  • Executed end-of-day cash reconciliation and prepared daily financial summaries to support precise accounting and reporting
Bookkeeper
Marsh Legal
Feb 2011 — 2016
  • Sustained precise financial records by systematically recording daily transactions using Xero accounting software.
  • Reconciled bank statements monthly to ensure account accuracy and promptly identify discrepancies
  • Oversaw accounts payable and receivable, managing invoicing and collections to uphold a consistent cash flow
Skills
Reservation and Booking ManagementProperty Management Systems (PMS)Opera PMSCash HandlingPoint of Sale (POS) SystemsData Entry and AccuracyBillingMicrosoft Office Suite (Word, Excel, Outlook)Customer Feedback and Complaint ResolutionFront Desk OperationsGuest RelationsFinancial ReportingConflict ResolutionTeam CollaborationTime ManagementEvent CoordinationSales Techniques
Education
Bachelor of Commerce, Business Management
Midlands State University, Gweru
Aug 2001 — Nov 2005
Bachelor of Commerce Honors, Strategic Management
University of Johannesburg, Johannesburg
Jan 2013 — Feb 2014
Languages
English
Fluent
Shona
Native
References available upon request.
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