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  "basics": {
    "name": "Tesfamichael Dessie",
    "label": "Customer service  / Front desk representative/ Data Entry operator ",
    "summary": "Customer-focused professional with experience in customer service, front desk operations, call center support, and data entry. Holds a Bachelor's Degree in Electrical and Computer Engineering and has experience working on Huawei projects and customer-facing roles. Skilled in communication, problem-solving, and handling customer inquiries in fast-paced environments. Seeking a Customer Service Agent position with dnata or Emirates Group.",
    "location": "United Arab Emirates, Dubai"
  },
  "work": [
    {
      "company": "DDC",
      "position": "Office assistant",
      "location": "United Arab Emirates",
      "startDate": "2025-05",
      "endDate": "2026-05",
      "highlights": [
        "Assisted customers with registration, inquiries, and documentation.",
        "Managed data entry and maintained accurate records.",
        "Scheduled appointments and coordinated daily office activities.",
        "Handled phone calls, emails, and customer follow-ups.",
        "Supported administrative and front-desk operations.",
        "Maintained professional customer service standards in a fast-paced environment."
      ]
    },
    {
      "company": "Iron Mountain",
      "position": "Data Entry operator",
      "location": "United Arab Emirates",
      "startDate": "2024-11",
      "endDate": "2025-03",
      "highlights": [
        "Digitized and archived large volumes of documents through scanning and indexing.",
        "Entered customer and company information into internal systems accurately and efficiently.",
        "Reviewed documents for completeness and corrected errors before processing.",
        "Categorized and uploaded files according to company standards.",
        "Assisted with document preparation, printing, photocopying, and filing."
      ]
    },
    {
      "company": "Safaricom Ethiopia",
      "position": "Customer service/ Office Assistant",
      "location": "Ethiopia,Addis Ababa",
      "startDate": "2022-01",
      "endDate": "2025-05",
      "highlights": [
        "Resolved billing, network, and account-related issues in line with service standards",
        "Escalated complex technical issues and ensured proper follow-up",
        "Processed SIM registration, activations, and customer account updates accurately",
        "Promoted new offers and value-added services when appropriate",
        "Managed and updated technical reports and daily logs",
        "Used systems (like NCE) to monitor and record data"
      ]
    }
  ],
  "education": [
    {
      "institution": "Dilla university",
      "degree": "Bachelor of science",
      "field": "Electrical and computer engineering",
      "startDate": "2018",
      "endDate": "2022",
      "score": "3.4"
    }
  ],
  "skills": [
    "Gmail handling",
    "Time management and multitasking",
    "Basic computer skills (MS Word, Excel)",
    "Communication and interpersonal skill",
    "Ability to follow instruction carefully",
    "Skilled in stock rotation for heat-sensitive materials.",
    "Experienced in verifying material quality and quantity.",
    "Front Desk Operations",
    "Call centre support"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Amharic",
      "fluency": "Native"
    },
    {
      "language": "Arebic",
      "fluency": "Basic"
    }
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    "yearsOfExperience": 2,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
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