Tesfamichael Dessie
Customer service / Front desk representative/ Data Entry operator
Customer-focused professional with experience in customer service, front desk operations, call center support, and data entry. Holds a Bachelor's Degree in Electrical and Computer Engineering and has experience working on Huawei projects and customer-facing roles. Skilled in communication, problem-solving, and handling customer inquiries in fast-paced environments. Seeking a Customer Service Agent position with dnata or Emirates Group.
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Years experience
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Languages
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Skills
Work Experience
Office assistant
DDC
May 2025 — May 2026United Arab Emirates
- Assisted customers with registration, inquiries, and documentation.
- Managed data entry and maintained accurate records.
- Scheduled appointments and coordinated daily office activities.
- Handled phone calls, emails, and customer follow-ups.
- Supported administrative and front-desk operations.
- Maintained professional customer service standards in a fast-paced environment.
Data Entry operator
Iron Mountain
Nov 2024 — Mar 2025United Arab Emirates
- Digitized and archived large volumes of documents through scanning and indexing.
- Entered customer and company information into internal systems accurately and efficiently.
- Reviewed documents for completeness and corrected errors before processing.
- Categorized and uploaded files according to company standards.
- Assisted with document preparation, printing, photocopying, and filing.
Customer service/ Office Assistant
Safaricom Ethiopia
Jan 2022 — May 2025Ethiopia,Addis Ababa
- Resolved billing, network, and account-related issues in line with service standards
- Escalated complex technical issues and ensured proper follow-up
- Processed SIM registration, activations, and customer account updates accurately
- Promoted new offers and value-added services when appropriate
- Managed and updated technical reports and daily logs
- Used systems (like NCE) to monitor and record data
Skills
Gmail handlingTime management and multitaskingBasic computer skills (MS Word, Excel)Communication and interpersonal skillAbility to follow instruction carefullySkilled in stock rotation for heat-sensitive materials.Experienced in verifying material quality and quantity.Front Desk OperationsCall centre support
Education
Bachelor of science, Electrical and computer engineering
Dilla university
Languages
English
Fluent
Amharic
Native
Arebic
Basic
References available upon request.