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    "name": "Temple Oluomachi Lois",
    "label": "Customer Service & Client Relations Specialist",
    "email": "templeloiso@gmail.com",
    "phone": "08133807451",
    "summary": "Customer Service &Client Relations Specialist with experience in customer support,sales coordination and online business management. Skilled in handling customer inquiries,resolving complaints,processing orders and maintaining strong client relationships through effective communication and digital platforms.\n",
    "location": "Umuahia, Abia State, Nigeria | Open to Relocation & Remote Opportunities"
  },
  "work": [
    {
      "company": "Splendour’s Collections",
      "position": "Business Manager",
      "startDate": "2022-01",
      "current": true,
      "highlights": [
        "• Managed customer inquiries and processed orders through WhatsApp and social media platforms, ensuring prompt and professional communication.",
        "• Assisted customers with product selection, payments, and order tracking, providing a positive shopping experience.",
        "• Built and maintained strong customer relationships that encouraged repeat purchases and referrals.",
        "• Coordinated product sourcing, marketing, sales, and delivery operations to ensure smooth business processes.",
        "• Created promotional content for social media platforms to increase customer engagement and brand visibility.",
        "• Addressed customer complaints and resolved issues professionally to maintain customer satisfaction.",
        "• Maintained accurate sales, inventory, and customer records to support business operations.",
        "• Successfully operated an online fashion business serving customers across Nigeria."
      ]
    },
    {
      "company": "Prime Creation",
      "position": "Sales Clerk / Administrative Officer",
      "startDate": "2026-01",
      "endDate": "2026-04",
      "highlights": [
        "• Processed high-volume sales transactions while delivering excellent customer service across 200+ customer interactions weekly.",
        "• Maintained accurate inventory and sales records, supporting efficient stock management and reporting.",
        "• Assisted with administrative duties, including record keeping, customer support, and office coordination to improve daily operations."
      ]
    }
  ],
  "education": [
    {
      "institution": "Abia State University, Uturu",
      "degree": "Bachelor of Science",
      "field": "Sociology",
      "startDate": "2021-07",
      "endDate": "2025-10"
    }
  ],
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    "Customer Service & Client Relations",
    "Communication Skills",
    "Sales & Marketing",
    "Social Media Management",
    "Data Entry & Record Keeping",
    "Microsoft Office Suite",
    "Problem Solving & Conflict Resolution",
    "Time Management",
    "Organization & Multitasking",
    "Attention to Detail",
    "Teamwork & Adaptability"
  ],
  "projects": [
    {
      "name": "Splendour's Collections – Online Fashion Retail Business",
      "description": "Splendour’s Collections  Online Fashion Retail Business\nFounded and manage an online fashion business serving customers across Nigeria. Responsible for customer service, order processing, product sourcing, marketing, and delivery coordination. Built strong customer relationships through consistent communication and social media engagement, resulting in repeat customers and brand growth.",
      "url": "https://wa.me/c/2348133807451",
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        "Instagram",
        "Facebook",
        "Canva",
        "Google Sheets",
        "Microsoft Excel"
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      "startDate": "2022-01"
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    "yearsOfExperience": 5,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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