Temple Oluomachi Lois

Customer Service & Client Relations Specialist

Customer Service &Client Relations Specialist with experience in customer support,sales coordination and online business management. Skilled in handling customer inquiries,resolving complaints,processing orders and maintaining strong client relationships through effective communication and digital platforms.

[email protected] 08133807451 Umuahia, Abia State, Nigeria | Open to Relocation & Remote Opportunities
0+
Years experience
0
Project
0
Skills
Work Experience
Business Manager
Splendour’s Collections
Jan 2022 — PresentCurrent
  • • Managed customer inquiries and processed orders through WhatsApp and social media platforms, ensuring prompt and professional communication.
  • • Assisted customers with product selection, payments, and order tracking, providing a positive shopping experience.
  • • Built and maintained strong customer relationships that encouraged repeat purchases and referrals.
  • • Coordinated product sourcing, marketing, sales, and delivery operations to ensure smooth business processes.
  • • Created promotional content for social media platforms to increase customer engagement and brand visibility.
  • • Addressed customer complaints and resolved issues professionally to maintain customer satisfaction.
  • • Maintained accurate sales, inventory, and customer records to support business operations.
  • • Successfully operated an online fashion business serving customers across Nigeria.
Sales Clerk / Administrative Officer
Prime Creation
Jan 2026 — Apr 2026
  • • Processed high-volume sales transactions while delivering excellent customer service across 200+ customer interactions weekly.
  • • Maintained accurate inventory and sales records, supporting efficient stock management and reporting.
  • • Assisted with administrative duties, including record keeping, customer support, and office coordination to improve daily operations.
Projects
Splendour's Collections – Online Fashion Retail Business

Splendour’s Collections Online Fashion Retail Business Founded and manage an online fashion business serving customers across Nigeria. Responsible for customer service, order processing, product sourcing, marketing, and delivery coordination. Built strong customer relationships through consistent communication and social media engagement, resulting in repeat customers and brand growth.

WhatsApp BusinessInstagramFacebookCanvaGoogle SheetsMicrosoft Excel
Skills
Customer Service & Client RelationsCommunication SkillsSales & MarketingSocial Media ManagementData Entry & Record KeepingMicrosoft Office SuiteProblem Solving & Conflict ResolutionTime ManagementOrganization & MultitaskingAttention to DetailTeamwork & Adaptability
Education
Bachelor of Science, Sociology
Abia State University, Uturu
Jul 2021 — Oct 2025
References available upon request.