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  "basics": {
    "name": "TEMITOPE ALABA",
    "label": "Finance & Pensions Operations Professional | Credit & Risk | Reconciliation | Reporting | Data Analysis",
    "summary": "Finance and financial services professional with experience in credit management, pensions operations, reconciliation, client onboarding, financial reporting and customer service. Currently an Enrolment, Documentation & Archiving Officer at Citizens Pensions, skilled in portfolio management, KYC/AML compliance, pension contributions, and data analysis. Seeking roles in UK financial services, finance operations, financial analysis, business analysis, pensions, and data/reporting.",
    "location": "Lagos, Nigeria",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "temitope-alaba-865264235",
        "url": "https://linkedin.com/in/temitope-alaba-865264235"
      }
    ]
  },
  "work": [
    {
      "company": "Crusadersterling Pensions",
      "position": "Business Development / Relationship Management Officer",
      "location": "Nigeria",
      "highlights": [
        "Managed relationships with existing and prospective pension customers and supported their pension administration needs",
        "Assisted customers with pension account enquiries, transfers, data recapture and required PenCom documentation",
        "Liaised with employers, customers, liaison officers and bank branches to support pension-related processes",
        "Supported Pension Fund Administrator (PFA) switching processes and ensured required documentation was completed accurately",
        "Participated in employer and bank-branch engagement activities to support customer acquisition and retention",
        "Followed up on outstanding customer documentation and pension-related requests",
        "Maintained customer records and supported accurate updating of pension information"
      ]
    },
    {
      "company": "Citizens Pensions",
      "position": "Enrolment, Documentation & Archiving Officer / Contributions",
      "location": "Nigeria",
      "startDate": "2025-04",
      "current": true,
      "highlights": [
        "Process and reconcile pension contributions and employer schedules to support accurate allocation to Retirement Savings Accounts (RSAs)",
        "Handle employer, PFA and PenCom requests relating to transfers, refunds, remittances and RSA transactions",
        "Generate and validate RSA PINs and resolve multiple-PIN, data and documentation issues",
        "Review pension records and supporting documents to identify discrepancies and facilitate timely resolution",
        "Prepare daily, weekly and monthly operational reports, including new-PIN and DRE reports",
        "Monitor outstanding employer schedules and missing remittances and follow up on issues affecting accurate contribution processing",
        "Support the resolution of mandate, ETD/post-ETD and RSA statement-related requests",
        "Support customer-facing teams by providing guidance on FundFusion processes and resolving operational enquiries",
        "Confirmed/generated 1,346 RSA PINs, supporting accurate customer enrolment and pension records",
        "Supported the processing of a client transfer involving a pension balance exceeding ₦50 million",
        "Proposed a self-service document-upload solution to reduce incomplete submissions and improve processing efficiency",
        "Maintain and organise electronic and physical records, ensuring proper filing, scanning and document security",
        "Confirmed/generated **1,346 RSA PINs**, supporting accurate customer enrolment and pension records.",
        "Supported the processing of a client transfer involving a pension balance exceeding **₦50 million**."
      ]
    },
    {
      "company": "Bosak Microfinance Bank",
      "position": "Loan & Credit Manager",
      "location": "Ikorodu, Lagos, Nigeria",
      "startDate": "2022-12",
      "endDate": "2023-09",
      "highlights": [
        "Managed a diverse portfolio of microfinance accounts, conducting financial assessments and credit risk evaluations for loan applicants",
        "Evaluated customers’ financial capacity and repayment ability to support responsible lending decisions",
        "Applied KYC and AML procedures during customer onboarding and account management to strengthen risk controls",
        "Advised small business owners and retail customers on suitable financial products based on their business and financial needs",
        "Contributed to a 10% growth in the branch’s active deposit base through effective customer relationship management and financial product advisory",
        "Prepared weekly cash flow and liquidity reports for branch management to support daily treasury and financial operations",
        "Monitored customer accounts and portfolio performance to identify potential credit risks and support appropriate mitigation",
        "Maintained accurate customer and credit documentation in line with internal policies and regulatory requirements",
        "Contributed to a **10% growth in the branch’s active deposit base** through effective customer relationship management and financial product advisory."
      ]
    }
  ],
  "education": [
    {
      "institution": "Ahmadu Bello University, Zaria",
      "degree": "Master of Business Administration",
      "field": "Finance"
    },
    {
      "institution": "Adekunle Ajasin University",
      "degree": "Bachelor of Science in Education",
      "field": "Economics and Education",
      "endDate": "2021",
      "score": "Second Class"
    },
    {
      "institution": "Ahmadu Bello University, Zaria",
      "degree": "Master of Business Administration (MBA)",
      "field": "Finance"
    },
    {
      "institution": "Adekunle Ajasin University",
      "degree": "BSc.Ed",
      "field": "Economics and Education",
      "endDate": "2021",
      "score": "Second Class"
    }
  ],
  "skills": [
    "Financial Analysis",
    "Credit Management",
    "Pensions Operations",
    "Reconciliation",
    "Client Onboarding",
    "Financial Reporting",
    "Data Analysis",
    "KYC Compliance",
    "AML Compliance",
    "Portfolio Management",
    "Risk Assessment",
    "Operational Reporting",
    "Financial Analysis & Assessment",
    "Credit & Portfolio Management",
    "Financial Reconciliation",
    "Pension Administration & Operations",
    "KYC & AML Compliance",
    "Risk Assessment & Mitigation",
    "Financial & Operational Reporting",
    "Data Validation & Analysis",
    "Client Onboarding & Relationship Management",
    "Process Improvement",
    "Documentation & Records Management",
    "Microsoft Excel, Word & PowerPoint",
    "FundFusion & Pension Administration Systems"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
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      "items": [
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          "name": "Financial Analysis | Finance Operations | Credit & Risk | Business Analysis | Data & Reporting | Pensions Administration | Financial Services Operations | Client Onboarding"
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    "keywords": [
      "Business Development / Relationship Management Officer",
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      "Enrolment, Documentation & Archiving Officer / Contributions",
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      "Data Analysis – Coursera",
      "Data Analysis – Udemy",
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Master's"
  },
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