TEMITOPE ALABA

Finance & Pensions Operations Professional | Credit & Risk | Reconciliation | Reporting | Data Analysis

Finance and financial services professional with experience in credit management, pensions operations, reconciliation, client onboarding, financial reporting and customer service. Currently an Enrolment, Documentation & Archiving Officer at Citizens Pensions, skilled in portfolio management, KYC/AML compliance, pension contributions, and data analysis. Seeking roles in UK financial services, finance operations, financial analysis, business analysis, pensions, and data/reporting.

Lagos, Nigeria
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Skills
Work Experience
Business Development / Relationship Management Officer
Crusadersterling PensionsNigeria
  • Managed relationships with existing and prospective pension customers and supported their pension administration needs
  • Assisted customers with pension account enquiries, transfers, data recapture and required PenCom documentation
  • Liaised with employers, customers, liaison officers and bank branches to support pension-related processes
  • Supported Pension Fund Administrator (PFA) switching processes and ensured required documentation was completed accurately
  • Participated in employer and bank-branch engagement activities to support customer acquisition and retention
  • Followed up on outstanding customer documentation and pension-related requests
  • Maintained customer records and supported accurate updating of pension information
Enrolment, Documentation & Archiving Officer / Contributions
Citizens PensionsNigeria
Apr 2025 — Present
  • Process and reconcile pension contributions and employer schedules to support accurate allocation to Retirement Savings Accounts (RSAs)
  • Handle employer, PFA and PenCom requests relating to transfers, refunds, remittances and RSA transactions
  • Generate and validate RSA PINs and resolve multiple-PIN, data and documentation issues
  • Review pension records and supporting documents to identify discrepancies and facilitate timely resolution
  • Prepare daily, weekly and monthly operational reports, including new-PIN and DRE reports
  • Monitor outstanding employer schedules and missing remittances and follow up on issues affecting accurate contribution processing
  • Support the resolution of mandate, ETD/post-ETD and RSA statement-related requests
  • Support customer-facing teams by providing guidance on FundFusion processes and resolving operational enquiries
  • Confirmed/generated 1,346 RSA PINs, supporting accurate customer enrolment and pension records
  • Supported the processing of a client transfer involving a pension balance exceeding ₦50 million
  • Proposed a self-service document-upload solution to reduce incomplete submissions and improve processing efficiency
  • Maintain and organise electronic and physical records, ensuring proper filing, scanning and document security
  • Confirmed/generated **1,346 RSA PINs**, supporting accurate customer enrolment and pension records.
  • Supported the processing of a client transfer involving a pension balance exceeding **₦50 million**.
Loan & Credit Manager
Bosak Microfinance BankIkorodu, Lagos, Nigeria
Dec 2022 — Sep 2023
  • Managed a diverse portfolio of microfinance accounts, conducting financial assessments and credit risk evaluations for loan applicants
  • Evaluated customers’ financial capacity and repayment ability to support responsible lending decisions
  • Applied KYC and AML procedures during customer onboarding and account management to strengthen risk controls
  • Advised small business owners and retail customers on suitable financial products based on their business and financial needs
  • Contributed to a 10% growth in the branch’s active deposit base through effective customer relationship management and financial product advisory
  • Prepared weekly cash flow and liquidity reports for branch management to support daily treasury and financial operations
  • Monitored customer accounts and portfolio performance to identify potential credit risks and support appropriate mitigation
  • Maintained accurate customer and credit documentation in line with internal policies and regulatory requirements
  • Contributed to a **10% growth in the branch’s active deposit base** through effective customer relationship management and financial product advisory.
Skills
Financial AnalysisCredit ManagementPensions OperationsReconciliationClient OnboardingFinancial ReportingData AnalysisKYC ComplianceAML CompliancePortfolio ManagementRisk AssessmentOperational ReportingFinancial Analysis & AssessmentCredit & Portfolio ManagementFinancial ReconciliationPension Administration & OperationsKYC & AML ComplianceRisk Assessment & MitigationFinancial & Operational ReportingData Validation & AnalysisClient Onboarding & Relationship ManagementProcess ImprovementDocumentation & Records ManagementMicrosoft Excel, Word & PowerPointFundFusion & Pension Administration Systems
Education
Master of Business Administration, Finance
Ahmadu Bello University, Zaria
Bachelor of Science in Education, Economics and Education
Adekunle Ajasin University
Second Class
Master of Business Administration (MBA), Finance
Ahmadu Bello University, Zaria
BSc.Ed, Economics and Education
Adekunle Ajasin University
Second Class
Languages
English
Fluent
ADDITIONAL TRAINING
Data Analysis – Coursera
Data Analysis – Udemy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
CAREER AREAS
Financial Analysis | Finance Operations | Credit & Risk | Business Analysis | Data & Reporting | Pensions Administration | Financial Services Operations | Client Onboarding
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