{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Telcia Manico Kigila",
    "label": "Customer Service",
    "email": "telciakijilla@gmail.com",
    "summary": "Organized and reliable professional with experience in customer service, contact center operations, and administrative\nsupport. Experienced in handling customer inquiries through phone and chat, recording and following up on requests,\nassisting with administrative tasks, and organizing documents. Currently in the 5th year of a Computer Engineering\ndegree, with additional training in Cybersecurity, Business Intelligence, and English. A fast learner with strong\ncommunication skills, attention to detail, and the ability to adapt to new tools and work environments.",
    "location": "Luanda ",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "telcia-kijila-9a4876358",
        "url": "https://linkedin.com/in/telcia-kijila-9a4876358"
      }
    ]
  },
  "work": [
    {
      "company": "Ucall",
      "position": "Contact Center Operator",
      "startDate": "2025",
      "endDate": "2026-07",
      "highlights": [
        "Provided customer support through phone and chat, handling over 60 customer inquiries daily and achieving a 100% satisfaction rating",
        "Recorded and followed up on customer requests",
        "Handled and forwarded technical and administrative issues to the appropriate teams",
        "Communicated with customers in a professional and helpful manner"
      ]
    },
    {
      "company": "Agrobal",
      "position": "Administrative Support Intern",
      "startDate": "2024",
      "highlights": [
        "Prepared invoices using Primavera software",
        "Provided in-person and telephone customer service",
        "Assisted with filing and organizing documents",
        "Supported daily administrative activities"
      ]
    }
  ],
  "education": [
    {
      "institution": "Universidade Lusíada de Angola",
      "degree": "Bachelor's Degree",
      "field": "Computer Engineering",
      "startDate": "2022",
      "current": true
    },
    {
      "institution": "IPIAL – Instituto Médio Politécnico Alda Lara",
      "degree": "Computer Technician",
      "field": "Computer Networks",
      "startDate": "2018",
      "endDate": "2022"
    }
  ],
  "skills": [
    "Customer Service",
    "Administrative Support",
    "Communication",
    "Document Organization",
    "Problem Solving"
  ],
  "languages": [
    {
      "language": "Portuguese",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "French",
      "fluency": "Basic"
    }
  ],
  "certificates": [
    {
      "name": "Introduction to Cybersecurity",
      "issuer": "Cisco Networking Academy",
      "date": "2026"
    },
    {
      "name": "Business Intelligence",
      "issuer": "CertiProf – Professional Knowledge",
      "date": "2024"
    },
    {
      "name": "English Course",
      "issuer": "LCC – Luanda Communication Centre",
      "date": "2021"
    }
  ],
  "references": [
    {
      "name": "Telcia Manico Kigila",
      "title": "Candidate",
      "company": "N/A",
      "relationship": "Self Reference",
      "email": "telciakijilla@gmail.com",
      "phone": "+244 926903898"
    }
  ],
  "referencesMode": "show",
  "availability": {
    "status": "open",
    "workType": [
      "remote"
    ],
    "sponsorship": true
  },
  "ats": {
    "keywords": [
      "Contact Center Operator",
      "Ucall",
      "Administrative Support Intern",
      "Agrobal",
      "Computer Engineering",
      "Computer Networks",
      "Customer Service",
      "Administrative Support",
      "Communication",
      "Document Organization",
      "Problem Solving",
      "Portuguese",
      "English",
      "French",
      "Introduction to Cybersecurity",
      "Business Intelligence",
      "English Course"
    ],
    "yearsOfExperience": 3,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/telcia-manicokigila/cv.json",
    "lastModified": "2026-08-18T19:49:03.825Z",
    "generator": "FreeCV.org"
  }
}