Organized and reliable professional with experience in customer service, contact center operations, and administrative support. Experienced in handling customer inquiries through phone and chat, recording and following up on requests, assisting with administrative tasks, and organizing documents. Currently in the 5th year of a Computer Engineering degree, with additional training in Cybersecurity, Business Intelligence, and English. A fast learner with strong communication skills, attention to detail, and the ability to adapt to new tools and work environments.