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    "name": "Tejaas Dalal",
    "label": "Senior Customer Relationship Manager, Business Development Manager, Sales & Marketing Manager ",
    "summary": "Dynamic Senior Customer Relationship Manager with over 8 years of experience in driving customer engagement strategies and enhancing client satisfaction. Proven track record in leading high-performing teams, streamlining communication across departments, and implementing effective customer retention initiatives. Adept at analyzing feedback to improve service delivery and fostering a culture of excellence within teams.",
    "location": "Surat, GJ 395007, India"
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      "position": "Real Estate Broker",
      "location": "SURAT",
      "startDate": "2024-06",
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      "company": "VN TEXPORTS PVT LTD",
      "position": "Senior Customer Relationship Manager",
      "location": "Surat, India",
      "startDate": "2018-01",
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        "Led cross-functional teams of 20 to streamline communication between sales, marketing, and customer service departments.",
        "Developed and implemented customer engagement strategies to enhance client satisfaction and retention for 40-50 clients.",
        "Analyzed customer feedback to identify trends and drive improvements in service delivery processes",
        "Established training programs for 20 team members, enhancing their skills in relationship management and conflict resolution.",
        "Collaborated with executive leadership to define customer service policies that improved operational efficiency and client satisfaction metrics"
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    }
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  "education": [
    {
      "institution": "SARDAR VALLABH BHAI UNIVERSITY - Anand, India VALLABH VIDHYANAGAR",
      "degree": "Bachelor of Business Administration"
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      "institution": "Mohawk College & University - Canada Hamilton",
      "degree": "Master of Business Administration & Management"
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    "Inter-department collaboration",
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      "fluency": "Advanced"
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      "fluency": "Advanced"
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      "language": "English",
      "fluency": "Bilingual or Proficient (C2)"
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  "interests": [
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          "summary": "26/08/1990"
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          "summary": "INDIAN"
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          "summary": "Single"
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        {
          "name": "Visa Status",
          "summary": "FULL WORKING CAPABILITIES"
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        {
          "name": "Gender",
          "summary": "MALE"
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          "name": "Religion",
          "summary": "HINDU"
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          "name": "Personal Philosophy",
          "summary": "I believe that travelling broadens perspective, meeting people builds understanding, and continuous learning creates long-term professional growth"
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    "yearsOfExperience": 2,
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    "highestEducation": "Master's"
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