Tayeb Bin LOkman
IT Support
Motivated and detail-oriented IT Student with a strong foundation in Networking(LAN, WAN,SDWAN Design), system administration, and troubleshooting. Passionate about providing efficient technical support, resolving IT issues, and ensuring seamless system operations. Eager to apply my skills in a dynamic IT support role, contributing to organizational success while continuously learning and growing in the field.
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Work Experience
IT Technical Support Engineer
Aug 2017 — Aug 2019Chittagong. Bangladesh
- Resolved 20+ IT support tickets daily across diverse Windows and Linux environments
- Managed Active Directory for 750+ users, overseeing group policies, permissions, and account provisioning
- Optimized average ticket resolution time from 4 hours to 1.5 hours through enhanced triage processes
- Spearheaded Office 365 migration for 100 users, ensuring zero business disruption during the transition
Projects
VoIP services
Investigated the behavior of VoIP services in best-effort and QoS-enabled networks using Asterisk Server, ACLs, Class Maps, Policy Maps, and Wireshark. Focused on optimizing throughput, voice quality, and overall network performance.
Skills
Windows/LinuxActive DirectoryNetworkingTroubleshootingO365 AdminHardware SetupRemote SupportProblem SolvingDocumentationVirtualizationpythonAWS cloudDocker
Education
M.Sc, Communication Systems and Networking
Th-Köln
B.Sc, Electrical and Electronic Engineering
IIUC
Certifications
CCNAv7: Introduction to Networks
Cisco Networking Academy verifies the student's proficiency in configuring network devices, implementing security best practices, troubleshooting connectivity, and understanding networking concepts, including IPv4/IPv6 addressing, OSI model layers, and Ethernet protocols.
The Linux Essentials Professional Development Certificate
from Cisco Networking Academy validates foundational Linux skills, including system navigation, command-line proficiency, security, file permissions, and a commitment to advancing an IT career.
Cybersecurity Essentials
course by Cisco Networking Academy, Gained foundational skills in network security, threat analysis, risk management, incident response, access control, and cybersecurity best practices.
Languages
English
Fluent
Deutsch
Intermediate