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  "basics": {
    "name": "Tasha Kindred",
    "label": "Director, Customer Experience",
    "summary": "Customer experience and operations leader with 10+ years of experience designing and scaling post-sale customer journeys, onboarding programs, and training systems that drive adoption, retention, and revenue growth. Proven ability to build and lead high-performing teams, develop enterprise training and enablement programs, and create data-driven engagement strategies that improve customer outcomes.",
    "location": "Maricopa, AZ"
  },
  "work": [
    {
      "company": "Medshape Weightloss Clinic",
      "position": "Health Counselor",
      "location": "Maricopa, AZ",
      "startDate": "2016-05",
      "endDate": "2019-06",
      "highlights": [
        "Led onboarding for high-volume clients, increasing retention by 25%",
        "Delivered coaching programs to support behavior change",
        "Improved operational workflows, increasing efficiency by 30%"
      ]
    },
    {
      "company": "Iora Primary Care",
      "position": "Health Counselor | Office Administrator",
      "location": "Maricopa, AZ",
      "startDate": "2018-05",
      "endDate": "2019-06",
      "highlights": [
        "Managed a portfolio of 300+ customers, ensuring high-touch engagement and 90%+ satisfaction",
        "Designed structured education programs to improve adoption of care plans",
        "Enhanced onboarding and communication workflows for a better customer experience"
      ]
    },
    {
      "company": "Humanity Health",
      "position": "Wellness Advisor | Education Specialist",
      "location": "Maricopa, AZ",
      "startDate": "2019-07",
      "endDate": "2020-05",
      "highlights": [
        "Delivered personalized customer education, improving client confidence and long-term outcomes",
        "Facilitated workshops and training sessions to drive engagement and behavior change",
        "Conducted needs assessments and developed tailored engagement plans aligned with customer goals"
      ]
    },
    {
      "company": "3C LLC",
      "position": "Director of Training & Customer Experience | Senior Operations Manager",
      "location": "Maricopa, AZ",
      "startDate": "2019-10",
      "current": true,
      "highlights": [
        "Owned end-to-end customer experience strategy as organization scaled from $1M to $100M+ in revenue",
        "Designed scalable onboarding programs that accelerated time-to-value and improved customer retention by 40%",
        "Built and led a team of 100+ across training, sales, and operations, developing structured onboarding and learning programs",
        "Executed multi-channel engagement strategies, achieving 95%+ customer satisfaction and increasing repeat revenue",
        "Established KPI frameworks and performance dashboards to track customer health and retention metrics"
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Phoenix",
      "degree": "Master of Business Administration"
    },
    {
      "institution": "University of Phoenix",
      "degree": "Bachelor of Science",
      "field": "Healthcare Administration & Education"
    },
    {
      "institution": "Trinity School of Natural Health",
      "degree": "Master of Science",
      "field": "Endocannabinology"
    }
  ],
  "skills": [
    "Customer Experience",
    "Customer Journey Design",
    "Onboarding Optimization",
    "Engagement Strategy",
    "Training Development",
    "Leadership",
    "Cross-Functional Collaboration",
    "Program Execution",
    "Strategic Planning",
    "Salesforce",
    "HubSpot",
    "CRM Automation",
    "Education and Training "
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Master's"
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