Tasha Kindred

Director, Customer Experience

Customer experience and operations leader with 10+ years of experience designing and scaling post-sale customer journeys, onboarding programs, and training systems that drive adoption, retention, and revenue growth. Proven ability to build and lead high-performing teams, develop enterprise training and enablement programs, and create data-driven engagement strategies that improve customer outcomes.

[email protected] 219-689-9178 Maricopa, AZ
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Skills
Work Experience
Health Counselor
Medshape Weightloss Clinic
May 2016 — Jun 2019Maricopa, AZ
  • Led onboarding for high-volume clients, increasing retention by 25%
  • Delivered coaching programs to support behavior change
  • Improved operational workflows, increasing efficiency by 30%
Health Counselor | Office Administrator
Iora Primary Care
May 2018 — Jun 2019Maricopa, AZ
  • Managed a portfolio of 300+ customers, ensuring high-touch engagement and 90%+ satisfaction
  • Designed structured education programs to improve adoption of care plans
  • Enhanced onboarding and communication workflows for a better customer experience
Wellness Advisor | Education Specialist
Humanity Health
Jul 2019 — May 2020Maricopa, AZ
  • Delivered personalized customer education, improving client confidence and long-term outcomes
  • Facilitated workshops and training sessions to drive engagement and behavior change
  • Conducted needs assessments and developed tailored engagement plans aligned with customer goals
Director of Training & Customer Experience | Senior Operations Manager
3C LLC
Oct 2019 — PresentCurrentMaricopa, AZ
  • Owned end-to-end customer experience strategy as organization scaled from $1M to $100M+ in revenue
  • Designed scalable onboarding programs that accelerated time-to-value and improved customer retention by 40%
  • Built and led a team of 100+ across training, sales, and operations, developing structured onboarding and learning programs
  • Executed multi-channel engagement strategies, achieving 95%+ customer satisfaction and increasing repeat revenue
  • Established KPI frameworks and performance dashboards to track customer health and retention metrics
Skills
Customer ExperienceCustomer Journey DesignOnboarding OptimizationEngagement StrategyTraining DevelopmentLeadershipCross-Functional CollaborationProgram ExecutionStrategic PlanningSalesforceHubSpotCRM AutomationEducation and Training
Education
Master of Business Administration
University of Phoenix
Bachelor of Science, Healthcare Administration & Education
University of Phoenix
Master of Science, Endocannabinology
Trinity School of Natural Health
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