{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Sushma Lama",
    "label": "UPS Store Manager",
    "summary": "Versatile multi-unit retail leader managing 3 UPS Store locations and a team of 5, consistently delivering over $1M in annual revenue. Expert in balancing regional strategy with on-the-ground execution, operational excellence, and team mentorship to provide seamless shipping, print, and business services.",
    "location": "Alameda, CA"
  },
  "work": [
    {
      "company": "UPS Store",
      "position": "Store Manager",
      "location": "Oakland, CA",
      "startDate": "2018-01",
      "current": true,
      "highlights": [
        "Operations & P&L Management: Oversee daily store operations, manage profit and loss (P&L), monitor cash flow, and ensure inventory and supply levels are maintained across locations.",
        "Team Leadership & Development: Hire, train, schedule, and mentor staff to foster a high-performance, customer-first service environment.",
        "Customer Service & Retention: Resolve escalated customer inquiries, maintain brand standards, and ensure a seamless experience for retail, packing, shipping, and business service clients.",
        "Sales & Revenue Growth: Drive store sales goals through local marketing initiatives, expanding B2B corporate accounts, and promoting value-added services (such as digital printing, mailbox rentals, and notary services).",
        "Compliance & Security: Ensure adherence to corporate franchise policies, postal regulations, safety standards, and loss prevention procedures."
      ]
    },
    {
      "company": "Gandaki Tours and Travels Pvt. Ltd",
      "position": "Senior Account Executive",
      "location": "Kathmandu, Nepal",
      "startDate": "2013-01",
      "endDate": "2016-05",
      "highlights": [
        "Corporate Account Management: Oversee top-tier corporate, NGO, and diplomatic client portfolios, ensuring adherence to travel policies and service level agreements (SLAs).",
        "IATA & GDS Operations: Manage Billing and Settlement Plan (BSP) processes, ticket issuance, and GDS platforms (Amadeus/Sabre) while maintaining partnerships with domestic and international airlines.",
        "RevControlenue & Credit : Drive sales targets across air ticketing, packages, and MICE events while managing corporate credit lines and receivables.",
        "\nCompliance & Support: Ensure adherence to Nepal's civil aviation and tourism regulations while providing 24/7 crisis and travel disruption support."
      ]
    }
  ],
  "education": [
    {
      "institution": "Lincoln University",
      "degree": "MBA",
      "field": "Finance",
      "startDate": "2016"
    },
    {
      "institution": "Siddhartha Vanasthali Institute",
      "degree": "Bachelor in Business Studies",
      "field": "Business Studies",
      "endDate": "2011"
    }
  ],
  "skills": [
    "Strong leadership and people management skills",
    "Excellent problem-solving and decision-making abilities",
    "Ability to prioritize and manage multiple projects and deadlines",
    "Experience with UPS operations and systems",
    "Excellent communication and interpersonal skills",
    "Strong attention to detail and accuracy"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Nepali",
      "fluency": "Fluent"
    },
    {
      "language": "Bengali",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Notary Public",
      "issuer": "State of California"
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Store Manager",
      "UPS Store",
      "Senior Account Executive",
      "Gandaki Tours and Travels Pvt. Ltd",
      "Finance",
      "Business Studies",
      "Strong leadership and people management skills",
      "Excellent problem-solving and decision-making abilities",
      "Experience with UPS operations and systems",
      "Excellent communication and interpersonal skills",
      "Strong attention to detail and accuracy",
      "English",
      "Nepali",
      "Bengali",
      "Notary Public",
      "UPS Store Manager"
    ],
    "yearsOfExperience": 14,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/sushma-lama/cv.json",
    "lastModified": "2026-10-19T05:59:39.611Z",
    "generator": "FreeCV.org"
  }
}