Sushma Lama

UPS Store Manager

Versatile multi-unit retail leader managing 3 UPS Store locations and a team of 5, consistently delivering over $1M in annual revenue. Expert in balancing regional strategy with on-the-ground execution, operational excellence, and team mentorship to provide seamless shipping, print, and business services.

Alameda, CA
0+
Years experience
0
Languages
0
Skills
Work Experience
Store Manager
UPS StoreOakland, CA
Jan 2018 — Present
  • Operations & P&L Management: Oversee daily store operations, manage profit and loss (P&L), monitor cash flow, and ensure inventory and supply levels are maintained across locations.
  • Team Leadership & Development: Hire, train, schedule, and mentor staff to foster a high-performance, customer-first service environment.
  • Customer Service & Retention: Resolve escalated customer inquiries, maintain brand standards, and ensure a seamless experience for retail, packing, shipping, and business service clients.
  • Sales & Revenue Growth: Drive store sales goals through local marketing initiatives, expanding B2B corporate accounts, and promoting value-added services (such as digital printing, mailbox rentals, and notary services).
  • Compliance & Security: Ensure adherence to corporate franchise policies, postal regulations, safety standards, and loss prevention procedures.
Senior Account Executive
Gandaki Tours and Travels Pvt. LtdKathmandu, Nepal
Jan 2013 — May 2016
  • Corporate Account Management: Oversee top-tier corporate, NGO, and diplomatic client portfolios, ensuring adherence to travel policies and service level agreements (SLAs).
  • IATA & GDS Operations: Manage Billing and Settlement Plan (BSP) processes, ticket issuance, and GDS platforms (Amadeus/Sabre) while maintaining partnerships with domestic and international airlines.
  • RevControlenue & Credit : Drive sales targets across air ticketing, packages, and MICE events while managing corporate credit lines and receivables.
  • Compliance & Support: Ensure adherence to Nepal's civil aviation and tourism regulations while providing 24/7 crisis and travel disruption support.
Skills
Strong leadership and people management skillsExcellent problem-solving and decision-making abilitiesAbility to prioritize and manage multiple projects and deadlinesExperience with UPS operations and systemsExcellent communication and interpersonal skillsStrong attention to detail and accuracy
Education
MBA, Finance
Lincoln University
2016
Bachelor in Business Studies, Business Studies
Siddhartha Vanasthali Institute
Certifications
Notary Public
State of California
Languages
English
Fluent
Nepali
Fluent
Bengali
Fluent
References available upon request.
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