{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Sumbal Rana",
    "label": "VP of Customer Support, Head of Customer Support, Director of Customer Support",
    "email": "sumbalazam73@gmail.com",
    "image": "https://media.licdn.com/dms/image/v2/D4D03AQE6am2xcGcxAA/profile-displayphoto-scale_100_100/B4DZ6TFkUrHYAY-/0/1780584171637?e=1787788800&v=beta&t=FECKH0UMN8v38Uj2kLpesMCnPDoffLq6FYy0D5iPgh4",
    "summary": "Head of Customer Support with a proven track record in managing customer service operations. Expert in resolving customer queries and efficiently handling pricing and product inquiries. Seeking to leverage my skills in customer handling to enhance the support experience in a forward-thinking organization.",
    "location": "Business Bay, Dubai"
  },
  "work": [
    {
      "company": "Just Trade Financial Services",
      "position": "Head of Customer Support",
      "current": true,
      "highlights": [
        "Oversee customer support operations and manage a team of customer service representatives",
        "Implement customer service strategies that enhance customer satisfaction and engagement",
        "Resolve complex customer queries regarding pricing and product information",
        "Develop training programs focused on improving customer handling skills and operational efficiency",
        "Monitor key performance indicators (KPIs) to achieve service excellence benchmarks"
      ]
    }
  ],
  "skills": [
    "Customer Support Management",
    "Customer Service Strategy",
    "Customer Relationship Management",
    "Team Leadership",
    "Process Improvement",
    "Conflict Resolution"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "availability": {
    "status": "open",
    "workType": [
      "hybrid"
    ],
    "employmentType": [
      "full-time"
    ],
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Head of Customer Support",
      "Just Trade Financial Services",
      "Customer Support Management",
      "Customer Service Strategy",
      "Customer Relationship Management",
      "Team Leadership",
      "Process Improvement",
      "Conflict Resolution",
      "English"
    ],
    "yearsOfExperience": 0,
    "seniority": "executive"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/sumbal-rana/cv.json",
    "lastModified": "2026-08-05T11:27:32.011Z",
    "generator": "FreeCV.org"
  }
}