Sumbal Rana
VP of Customer Support, Head of Customer Support, Director of Customer Support
Head of Customer Support with a proven track record in managing customer service operations. Expert in resolving customer queries and efficiently handling pricing and product inquiries. Seeking to leverage my skills in customer handling to enhance the support experience in a forward-thinking organization.
[email protected] Business Bay, Dubai
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Language
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Skills
Work Experience
Head of Customer Support
Just Trade Financial Services
Current
- Oversee customer support operations and manage a team of customer service representatives
- Implement customer service strategies that enhance customer satisfaction and engagement
- Resolve complex customer queries regarding pricing and product information
- Develop training programs focused on improving customer handling skills and operational efficiency
- Monitor key performance indicators (KPIs) to achieve service excellence benchmarks
Skills
Customer Support ManagementCustomer Service StrategyCustomer Relationship ManagementTeam LeadershipProcess ImprovementConflict Resolution
Languages
English
Fluent