Sultan Albarrak
Centurion Relationship Manager with expertise in managing ultra-high-net-worth client relationships, delivering elite lifestyle services, and upholding stringent confidentiality. Proven track record of building long-term client loyalty through proactive communication and personalized solutions.
Riyadh, Saudi Arabia
0+
Years experience
0
Languages
0
Skills
Work Experience
Centurion Relationship Manager
American Express
Aug 2025 — PresentCurrent
- Managing ultra-high-net-worth client relationships with strict confidentiality and personalization
- Delivering elite lifestyle and concierge solutions tailored to exclusive client needs
- Anticipating client expectations and proactively resolving complex or sensitive requests
- Building long-term client loyalty through trust-based, high-touch relationship management
- Executing under pressure while upholding premium service standards and brand excellence
Chief Concierge
Crowne Plaza Riyadh RDC Hotel & Convention
Feb 2025 — Jul 2025
- Leading, supervising, and training the concierge team
- Delivering personalized guest experiences for VIPs and high-profile clients
- Anticipating guest needs and proactively resolving concerns
- Implementing and maintaining SOPs for consistent service quality
- Prioritizing multiple guest requests in a fast-paced environment
- Managing unexpected situations with professionalism
Head Concierge (Pre-Opening)
Hilton Riyadh Olaya
Jul 2023 — Jan 2025
- Lead a team, including goal setting, performance evaluation and coaching sessions to enhance employee performance and development
- Multitask and prioritize to meet guest needs
- Represent the company with integrity and dedication
Flight Attendant
Saudia
Jul 2019 — Jun 2023
- Executed passenger safety protocols and emergency procedures with precision and diligence
- Delivered exceptional customer service, enhancing passenger satisfaction and loyalty
- Navigated conflicts and resolved complaints efficiently, fostering a positive travel experience
- Facilitated cross-cultural communication, bridging diverse backgrounds and enhancing passenger interactions
Front Desk Agent/Supervisor
Hyatt Place Hotel
Feb 2018 — Jun 2019
- Warm Greetings: Creating a welcoming first impression for guests
- Efficient Check-in/Check-out, ensuring smooth and quick processes
- Payment Processing, managing billing and payments
- Problem-Solving: Resolving guest issues promptly and effectively
Skills
Client Relationship ManagementConcierge ServicesTeam Leadership and TrainingMultitasking and PrioritizationProblem-SolvingCRM and Hotel Management Software (Opera, ONQ)Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Education
Executive Hospitality Management
University of Essex
International Leadership and Organizational Behavior
Università Commerciale Luigi Bocconi
Professional Diploma in Public Relations and Marketing
International Compass Academy
Mckinsey Forward Program
McKinsey & Company
Languages
Arabic
Native
English
Advanced
Certifications
Certified Guest Service Professional
American Hotel & Lodging Association
Attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of competence as a hospitality professional.