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  "basics": {
    "name": "Sujithra Devi",
    "label": "Credit Controller",
    "summary": "Credit Controller and Collections Specialist with 12+ years of experience in debt collection, credit control, and customer service across UAE and India. Proven track record in reducing outstanding receivables, negotiating payment plans, and managing high-value accounts. Skilled communicator committed to improving cash flow and supporting financial health.",
    "location": "Sharjah, United Arab Emirates"
  },
  "work": [
    {
      "company": "Al Salehi Machinery & Equipment Repairing LLC",
      "position": "Credit Controller",
      "location": "Dubai",
      "startDate": "2025-10",
      "endDate": "2026-06",
      "highlights": [
        "Monitor and manage accounts receivable to ensure timely collection of payments",
        "Follow up with clients on outstanding invoices and resolve billing discrepancies",
        "Prepare aging reports and provide regular updates to management",
        "Coordinate with sales and finance teams to improve credit policies and reduce risk",
        "Negotiate payment terms and ensure adherence to agreed schedules",
        "Maintain accurate financial records and support audit requirements"
      ]
    },
    {
      "company": "Tahseel Hadaf Al khaleej",
      "position": "Senior Collection Officer",
      "location": "Sharjah",
      "startDate": "2020-03",
      "endDate": "2025-10",
      "highlights": [
        "Contact customers and inform them of overdue bills, advising on payment options and methods",
        "Negotiate suitable payment plans and maintain customer payment records",
        "Prepare customer financial statements for banks when payments are not made",
        "Institute legal action when customers fail to pay their debt",
        "Respond to customer queries and liaise with lawyers and insurance agencies to facilitate payments"
      ]
    },
    {
      "company": "Derby Group of Companies",
      "position": "Debt Collector",
      "location": "Sharjah - UAE",
      "startDate": "2017-12",
      "endDate": "2020-02",
      "highlights": [
        "Collect payments on past due bills and organize delinquency lists by severity",
        "Locate customers using credit bureau information, background checks, and loan documents",
        "Call customers and utilize computer systems for skip tracing",
        "Initiate repossession proceedings or hand over accounts to law practices specializing in debt collection"
      ]
    },
    {
      "company": "Fortis hospital chunigham road",
      "position": "Customer Care Executive",
      "location": "Bangalore",
      "startDate": "2016-02",
      "endDate": "2017-06",
      "highlights": [
        "Handle patients, referral sources, and administrative inquiries",
        "Communicate with insurance companies and manage prior authorization requests",
        "Enter patient information into customer information system",
        "Ensure customer satisfaction and assist with health-related issues and concerns",
        "Develop knowledge of customer needs and trends to improve satisfaction and loyalty"
      ]
    },
    {
      "company": "Aditya Birla Minacs",
      "position": "Administrative Assistant",
      "location": "White Field, Bangalore",
      "startDate": "2013-11",
      "endDate": "2015-12",
      "highlights": [
        "Manage large volumes of inbound and outbound calls in a timely manner",
        "Follow communication scripts when handling different topics",
        "Identify customer needs, clarify information, research issues, and provide solutions",
        "Seize opportunities to upsell products"
      ]
    },
    {
      "company": "Integlo solution - Consultancy",
      "position": "Admin Cum Secretary",
      "location": "Coimbatore",
      "startDate": "2011-11",
      "endDate": "2013-09",
      "highlights": [
        "Handle all incoming calls and recruit suitable candidates for correct designations",
        "Follow up with candidates and send mails to companies",
        "Manage accounts and schedule meetings",
        "Book meeting rooms and conference facilities",
        "Liaise with staff in other departments and external contacts",
        "Order and maintain stationery and equipment"
      ]
    },
    {
      "company": "Country Club Pvt Ltd",
      "position": "Team Leader (Out bond process)",
      "location": "Coimbatore",
      "startDate": "2010-08",
      "endDate": "2011-09",
      "highlights": [
        "Handle a team of 17 members and monitor their call reports",
        "Brief the team on daily tips and reports",
        "Send daily data reports to the client",
        "Handle second level escalation calls"
      ]
    }
  ],
  "education": [
    {
      "institution": "Avinashilingam University",
      "degree": "Bachelor of Science",
      "field": "Information Technology",
      "startDate": "2007",
      "endDate": "2010"
    },
    {
      "institution": "Avinashilingam Hr. Sec School",
      "degree": "Higher Secondary",
      "startDate": "2005",
      "endDate": "2007"
    },
    {
      "institution": "CSI Gel Memorial Hr. Sec School",
      "degree": "School",
      "startDate": "2000",
      "endDate": "2005"
    }
  ],
  "skills": [
    "Credit Control",
    "Accounts Receivable",
    "Debt Collection",
    "Recovery",
    "Payment Negotiation",
    "Planning",
    "Customer Relationship Management",
    "Problem Solving",
    "Conflict Resolution",
    "Financial Reporting",
    "Active Listening",
    "Communication",
    "ERP management"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Malayalam",
      "fluency": "Fluent"
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    {
      "language": "Tamil",
      "fluency": "Fluent"
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      "fluency": "Fluent"
    }
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    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
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