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    "name": "SUFIYAN RAYEEN",
    "label": "Sales Executive | Business Development | Customer Relationship Management",
    "summary": "Sales and customer service professional with over 4 years of experience in sales, telemarketing, customer acquisition and customer relationship management. Experienced in lead generation, sales follow-ups, product promotion, upselling and achieving sales targets. Strong communication, negotiation and problem-solving skills, with proficiency in Microsoft Excel, Microsoft Office, Canva and AI-powered productivity tools. Currently based in Singapore and seeking a full-time Sales Executive, Business Development or Customer Service opportunity.",
    "location": "BEDOK NORTH STREET , 460109, SINGAPORE"
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      "company": "Fimech Services Pvt Limited",
      "position": "BANKING SALES / CUSTOMER RELATIONSHIP EXECUTIVE",
      "startDate": "2024-06",
      "endDate": "2024-12",
      "highlights": [
        "Processed and verified personal loan applications linked with ICICI Bank credit cards, ensuring meticulous accuracy and strict compliance with financial protocols",
        "Guided customers through loan eligibility assessments, documentation requirements, and application status updates, delivering exceptional and professional service",
        "Executed thorough processing and verification of personal loan applications linked with ICICI Bank credit cards, maintaining high standards of accuracy and compliance",
        "Supported customers in understanding loan eligibility criteria, required documentation, and application statuses, providing clear and professional assistance"
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      "company": "BPO — Axis Bank Campaign | India",
      "position": "TELEMARKETER / BANKING SALES EXECUTIVE",
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      "endDate": "2024-06",
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        "Executed targeted outbound calls to engage prospective and existing customers",
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        "Articulated product features, eligibility criteria, benefits, and application processes clearly",
        "Followed up diligently with prospects to facilitate lead conversion",
        "Addressed customer objections and inquiries with professionalism and expertise",
        "Maintained accurate customer information and meticulously recorded sales activities",
        "Thrived in a target-driven environment, consistently achieving daily and monthly sales goals"
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    },
    {
      "company": "CUSTOMER SERVICE POINT / Union Bank of India — India",
      "position": "INSURANCE SALES EXECUTIVE",
      "startDate": "2020-08",
      "endDate": "2023-02",
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        "Managed day-to-day customer service and cash-handling activities at a banking Customer Service Point.",
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        "Handled cash transactions accurately and maintained transaction records.",
        "Promoted and sold insurance products based on customers’ financial requirements.",
        "Explained product features, benefits and applicable terms to customers.",
        "Built and maintained positive relationships with customers within the local community.",
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      "institution": "Global School of Tourism & Management (GSTM), Singapore",
      "degree": "Diploma in Events, Hospitality and Tourism Management",
      "highlights": [
        "Student Pass | Expected completion: October 2026"
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    {
      "institution": "M P I C Mahadev Nagar Patti Pratapgarh India",
      "degree": "Higher Secondary Certificate (HSC) / Class 12",
      "endDate": "2021"
    },
    {
      "institution": "M P I C Mahadev Nagar Patti Pratapgarh India",
      "degree": "Secondary School Certificate (SSC) / Class 10",
      "endDate": "2019"
    }
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    "Sales & Business Development",
    "Customer Acquisition",
    "Sales Conversion",
    "Telemarketing",
    "Customer Relationship Management (CRM)",
    "Upselling & Cross-selling",
    "Banking Product Sales",
    "Microsoft Excel"
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  "languages": [
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    {
      "name": "Best Sales Performance – August 2023",
      "issuer": "Axis Bank Campaign | BPO"
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      "name": "Best Sales Performance – Quarterly 2024(JFM)",
      "issuer": "Axis Bank Campaign | BPO"
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          "summary": "CRM Tools, Office Tools, POS & Billing Systems, Email Tools, Data Entry & Reporting, Digital Sales Tools"
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          "name": "Passport",
          "summary": "W8793274 - Date Of Expirey: 26/03/2033"
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    "highestEducation": "Diploma"
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