SUFIYAN RAYEEN

Sales Executive | Business Development | Customer Relationship Management

Sales and customer service professional with over 4 years of experience in sales, telemarketing, customer acquisition and customer relationship management. Experienced in lead generation, sales follow-ups, product promotion, upselling and achieving sales targets. Strong communication, negotiation and problem-solving skills, with proficiency in Microsoft Excel, Microsoft Office, Canva and AI-powered productivity tools. Currently based in Singapore and seeking a full-time Sales Executive, Business Development or Customer Service opportunity.

BEDOK NORTH STREET , 460109, SINGAPORE
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Languages
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Skills
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Certifications
Work Experience
BANKING SALES / CUSTOMER RELATIONSHIP EXECUTIVE
Fimech Services Pvt Limited
Jun 2024 — Dec 2024
  • Processed and verified personal loan applications linked with ICICI Bank credit cards, ensuring meticulous accuracy and strict compliance with financial protocols
  • Guided customers through loan eligibility assessments, documentation requirements, and application status updates, delivering exceptional and professional service
  • Executed thorough processing and verification of personal loan applications linked with ICICI Bank credit cards, maintaining high standards of accuracy and compliance
  • Supported customers in understanding loan eligibility criteria, required documentation, and application statuses, providing clear and professional assistance
TELEMARKETER / BANKING SALES EXECUTIVE
BPO — Axis Bank Campaign | India
Apr 2023 — Jun 2024
  • Executed targeted outbound calls to engage prospective and existing customers
  • Spearheaded lead generation initiatives for credit cards, personal loans, and banking products
  • Evaluated customer needs and matched them with optimal financial solutions
  • Articulated product features, eligibility criteria, benefits, and application processes clearly
  • Followed up diligently with prospects to facilitate lead conversion
  • Addressed customer objections and inquiries with professionalism and expertise
  • Maintained accurate customer information and meticulously recorded sales activities
  • Thrived in a target-driven environment, consistently achieving daily and monthly sales goals
INSURANCE SALES EXECUTIVE
CUSTOMER SERVICE POINT / Union Bank of India — India
Aug 2020 — Feb 2023
  • Managed day-to-day customer service and cash-handling activities at a banking Customer Service Point.
  • Assisted customers with banking-related enquiries and basic account service requirements.
  • Handled cash transactions accurately and maintained transaction records.
  • Promoted and sold insurance products based on customers’ financial requirements.
  • Explained product features, benefits and applicable terms to customers.
  • Built and maintained positive relationships with customers within the local community.
  • Maintained accurate records and followed required banking procedures and controls.
  • Supported customers with efficient and professional service.
Skills
Lead GenerationSales & Business DevelopmentCustomer AcquisitionSales ConversionTelemarketingCustomer Relationship Management (CRM)Upselling & Cross-sellingBanking Product SalesMicrosoft Excel
Education
Diploma in Events, Hospitality and Tourism Management
Global School of Tourism & Management (GSTM), Singapore
  • Student Pass | Expected completion: October 2026
Higher Secondary Certificate (HSC) / Class 12
M P I C Mahadev Nagar Patti Pratapgarh India
Secondary School Certificate (SSC) / Class 10
M P I C Mahadev Nagar Patti Pratapgarh India
Certifications
Best Sales Performance – August 2023
Axis Bank Campaign | BPO
Best Sales Performance – Quarterly 2024(JFM)
Axis Bank Campaign | BPO
View credential
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Additional Information
Technical Skills

CRM Tools, Office Tools, POS & Billing Systems, Email Tools, Data Entry & Reporting, Digital Sales Tools

Passport

W8793274 - Date Of Expirey: 26/03/2033

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