Sphesihle Treasurer Gambushe

B2B Sales Advisor

Customer-focused, people-first graduate with a Bachelor of Arts in Psychology and Political Science (all requirements completed in 2026) and six leadership roles built on the core fundamentals of world-class customer service: listening closely, understanding complex inquiries, identifying optimal paths to resolution, and maintaining total accountability. Demonstrates excellent English proficiency with cross-cultural communication competence tailored for international client support and global business environments. Advanced behavioural-analysis training sharpens interpersonal empathy, enabling a composed, proactive, and diplomatic approach to fast-paced problem solving. Highly coachable, resilient, and ready to deliver accurate, high-quality service as a dedicated Customer Service Advisor.

Durban, KwaZulu-Natal
LinkedIn
0+
Years experience
0
Languages
0
Skills
Work Experience
Youth Advisory Committee Member
South African Depression and Anxiety Group (SADAG)
Sep 2026 — Present
  • Selected to a selective cohort of emerging youth leaders to advocate for mental health awareness, running 10+ nationwide campaigns, digital outreach, and school engagement strategies, demonstrating my ability to build strong relationships and support client success.
  • Collaborate within a remote national team to develop high-impact communication frameworks designed to influence, educate, and engage broad online and offline audiences, showcasing my adaptability and proactive approach.
  • Represent the organization publicly across multiple media and digital channels, demonstrating professional English presentation and corporate alignment, essential for engaging with business customers and decision-makers.
Wellness Representative
EduvosUmhlanga
Jun 2026 — Present
  • Serve as the primary liaison between the student body and support services, synthesizing user feedback to guarantee that critical solutions reach end-users accurately, aligning with the need to understand client needs and offer tailored solutions.
  • Collaborate productively with institutional stakeholders to systematically optimize student onboarding, resource accessibility, and overall engagement strategies, reflecting my ability to integrate tools and streamline processes.
  • Design, organize, and execute structured stress-relief campaigns, demonstrating my capacity for managing multiple tasks and supporting compliance with operational standards.
Academic Representative
EduvosUmhlanga
Jun 2026 — Present
  • Aggregate educational feedback from house members and escalate formal reports to faculty using clear business communication and extreme diplomacy to ensure administrative resolution, showcasing strong negotiation and communication skills.
  • Distribute coordinated learning plans, academic strategies, and digital resource frameworks to support peers in fast-paced environments, highlighting my ability to manage prospect data and maximize opportunities.
Social House Captain
EduvosUmhlanga
Jun 2026 — Present
  • Organize multi-layered student initiatives and drive volume metrics and engagement rates across competitive campus house events, demonstrating my target-driven mindset and efficiency.
  • Foster cross-functional collaboration and accountability among diverse house teams to meet institutional goals, aligning with the role's focus on building strong business relationships.
Wellness Ambassador and Peer Support Group Leader
EduvosUmhlanga
2025 — Present
  • Facilitate peer support group sessions for 50+ students, practicing active listening to accurately uncover underlying needs and route individuals to specialized support infrastructure, reflecting my customer-first approach.
  • Spearhead comprehensive campus wellness initiatives for large audiences, driving engagement through rigorous operational planning, promotion, and post-event follow-up, showcasing my ability to troubleshoot and resolve customer requests.
Head Girl
Isibani Matric UpgradePietermaritzburg
2022 — 2022
  • Led the central student body organization, managed school-wide events, and served as the representative voice in senior executive board meetings.
  • Worked in partnership with educational professionals and students to systematically navigate, log, and resolve student community grievances.
Skills
Customer Service: Global customer care, enquiry handling, dispute and query resolution, proactive follow-up, rapid rapport building, high empathy, structured needs analysis, service recommendations.Contact Centre Readiness: High-volume multitasking, fast-paced environments, sharp attention to detail, strict data accuracy, individual and team accountability, target-driven performance, daily workflow planning.Communication: Excellent English proficiency (written/verbal), cross-cultural communication, active listening, professional diplomacy, workplace conflict resolution, persuasive communication, client-facing presentations.Learning & Adaptability: Highly coachable, rapid system onboarding, self-motivated learner, adaptive problem-solving under shifting targets, emotional resilience.Computer & Data Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Teams), CRM navigation, data collection and analysis, comprehensive report writing, rapid mastery of new software tools.
Education
Bachelor of Arts, Psychology and Political Science
Eduvos, Umhlanga
2023 — Expected 2026
Matric (Grade 12)
Isibani Matric Upgrade
2022
Languages
English
Advanced
isiZulu
Mastery
isiXhosa, Siswati, isiBhaca
Intermediate
French
Basic
SiSwati
Intermediate
SiBhaca
Intermediate
IsiXhosa
Intermediate
Interest in Concentrix
Interest in Concentrix

I am excited about the opportunity to contribute to Concentrix's mission of delivering exceptional customer experiences and building strong business relationships.

References available upon request.
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