A seasoned professional with 14 years of rich experience in learning and development, currently serving as a Manager at Teleperformance in Gurugram. Specializes in knowledge maintenance, providing training and mentorship to new team members, client management, and conducting Audit-the-Auditor. Skilled in utilizing quality tools such as Pareto analysis, Histograms, Flow charts, and Check lists. Renowned for being self-motivated, an effective team player, and an organized individual proficient in coping in a fast-paced environment. Boasts a strong background in managing teams, conducting process training, interactive communication with clients from diverse cultures, and constantly achieving targets with the primary objective of customer satisfaction. Has been honored with numerous recognitions for commendable performance, and has been ranked as the Best Assistant Manager in the current organization. Holds a COPC Yellow Belt certification.