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  "basics": {
    "name": "SOUHAIL DEKKOUK",
    "label": "COSTUMER SERVICE AGENT",
    "image": "https://freecv.org/i/enhanced-photos/2b30e475-e0a7-4b12-af2e-8f5c231d6185/corporate-1784833162211.webp",
    "summary": "Dynamic and creative professional with extensive experience as a Multi Media Editor and Producer, coupled with strong communication skills as a bilingual French-English Call Assistant Agent. Passionate about fostering learning as a Kindergarten English Teacher, I am eager to contribute my diverse skill set to your team. Committed to delivering high-quality content and exceptional service, I thrive in collaborative environments and am excited to help drive your organization's success.",
    "location": "Meknes, Maroc, Villa 5 Abattoirs Commmunals, 50010"
  },
  "work": [
    {
      "company": "future heros kindergarten",
      "position": "kindergarten eglish teacher",
      "location": "DALIAN, CHINA",
      "startDate": "2026-03",
      "endDate": "2026-07",
      "highlights": [
        "Developed engaging lesson plans to enhance language skills",
        "Organized fun events to celebrate language milestones and achievements",
        "Integrated technology to enhance learning experiences and engagement",
        "Collaborated with parents to support children's language development"
      ]
    },
    {
      "company": "betto call center",
      "position": "french / english CALL ASSISTANT AGENT",
      "location": "marrakech",
      "startDate": "2022-12",
      "endDate": "2025-07",
      "highlights": [
        "Provided exceptional bilingual support to clients in French and English",
        "Resolved customer inquiries efficiently, achieving a 95% satisfaction rate",
        "Achieved monthly targets consistently, contributing to team success",
        "Participated in ongoing training to improve language skills and service techniques"
      ]
    },
    {
      "company": "NEXT GENERATION MEDIA",
      "position": "MULTI MEDIA EDITOR / PRODUCTOR",
      "location": "MARRAKECH",
      "startDate": "2020-05",
      "endDate": "2022-08",
      "highlights": [
        "Produced engaging multimedia content for diverse platforms",
        "Edited video and audio to enhance storytelling and audience engagement",
        "Created visually appealing graphics to complement multimedia projects"
      ]
    }
  ],
  "education": [
    {
      "institution": "NOUR EL KHALIL",
      "degree": "Bacaloreat in Physics Sciences",
      "startDate": "2018-11",
      "endDate": "2019-08"
    },
    {
      "institution": "EXCEL MEDIA SITE 7",
      "degree": "Multimedia Specified Technician / Movie Director and Producer",
      "field": "Multimedia",
      "startDate": "2022-08",
      "endDate": "2024-10",
      "score": "3.8/4.0"
    }
  ],
  "skills": [
    "Customer Support",
    "Conflict Resolution",
    "Multichannel Communication",
    "Active Listening",
    "Multitasking",
    "Time Management",
    "Customer Engagement",
    "Order Processing"
  ],
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    "status": "open",
    "sponsorship": false
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      "Customer Engagement",
      "Order Processing",
      "COSTUMER SERVICE AGENT"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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    "lastModified": "2026-07-23T18:59:20.098Z",
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