SOUHAIL DEKKOUK
COSTUMER SERVICE AGENT
Dynamic and creative professional with extensive experience as a Multi Media Editor and Producer, coupled with strong communication skills as a bilingual French-English Call Assistant Agent. Passionate about fostering learning as a Kindergarten English Teacher, I am eager to contribute my diverse skill set to your team. Committed to delivering high-quality content and exceptional service, I thrive in collaborative environments and am excited to help drive your organization's success.
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Skills
Work Experience
kindergarten eglish teacher
future heros kindergarten
Mar 2026 — Jul 2026DALIAN, CHINA
- Developed engaging lesson plans to enhance language skills
- Organized fun events to celebrate language milestones and achievements
- Integrated technology to enhance learning experiences and engagement
- Collaborated with parents to support children's language development
french / english CALL ASSISTANT AGENT
betto call center
Dec 2022 — Jul 2025marrakech
- Provided exceptional bilingual support to clients in French and English
- Resolved customer inquiries efficiently, achieving a 95% satisfaction rate
- Achieved monthly targets consistently, contributing to team success
- Participated in ongoing training to improve language skills and service techniques
MULTI MEDIA EDITOR / PRODUCTOR
NEXT GENERATION MEDIA
May 2020 — Aug 2022MARRAKECH
- Produced engaging multimedia content for diverse platforms
- Edited video and audio to enhance storytelling and audience engagement
- Created visually appealing graphics to complement multimedia projects
Skills
Customer SupportConflict ResolutionMultichannel CommunicationActive ListeningMultitaskingTime ManagementCustomer EngagementOrder Processing
Education
Bacaloreat in Physics Sciences
NOUR EL KHALIL
Multimedia Specified Technician / Movie Director and Producer, Multimedia
EXCEL MEDIA SITE 7