{
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  "basics": {
    "name": "SOLITO JR. CUA-CHIN",
    "label": "Customer Support Specialist | AI Data Annotation | Chat Support",
    "summary": "Customer Support Specialist with 5+ years of BPO experience supporting telecommunications, travel, e-commerce, hospitality, and financial services accounts. Proven expertise in voice and chat support, account management, billing and sales inquiries, order processing, troubleshooting, and complex customer concerns. Also skilled in AI data annotation and online chat moderation with a strong attention to detail, problem-solving abilities, and adaptability in remote work environments.",
    "location": "347 Quezon Boulevard Barangay 306 Quiapo, Manila 1001"
  },
  "work": [
    {
      "company": "Remotasks",
      "position": "Freelance 3D Robotics Data Annotator",
      "startDate": "2026-03",
      "current": true,
      "highlights": [
        "Annotate 3D LiDAR video and spatial data for robotics and AI applications",
        "Identify and label objects, movements, and actions in robotics video data",
        "Follow detailed annotation guidelines to maintain accuracy and consistency",
        "Review visual and spatial data while maintaining strong attention to detail and quality standards"
      ]
    },
    {
      "company": "Cloudworkers",
      "position": "Freelance Chat Moderator",
      "startDate": "2025-02",
      "current": true,
      "highlights": [
        "Moderate live chat conversations while following platform guidelines and service standards",
        "Communicate professionally and adapt responses to different users, situations, and conversation styles",
        "Manage tasks independently in a fully remote environment while maintaining productivity and consistency",
        "Maintain quality and service standards across high-volume online interactions"
      ]
    },
    {
      "company": "24/7.ai",
      "position": "Customer Service Representative",
      "startDate": "2025-08",
      "endDate": "2026-01",
      "highlights": [
        "Target.com account",
        "Supported customers with online purchases through voice and chat channels",
        "Handled order adjustments, discounts, promotions, delivery inquiries, and purchase-related concerns",
        "Resolved customer issues while maintaining a positive and efficient customer experience"
      ]
    },
    {
      "company": "Conduent",
      "position": "Customer Service Representative",
      "startDate": "2024-10",
      "current": true,
      "highlights": [
        "Iralogix account",
        "Handled inbound customer calls regarding retirement accounts and benefits",
        "Assisted with account setup, management, and benefit-related inquiries",
        "Provided accurate information while maintaining confidentiality and compliance requirements"
      ]
    },
    {
      "company": "Concentrix",
      "position": "Customer Sales Representative",
      "startDate": "2024-07",
      "endDate": "2024-10",
      "highlights": [
        "AT&T account",
        "Handled billing inquiries and account-related concerns",
        "Processed service upgrades and new service line requests",
        "Identified customer needs and recommended appropriate products and services"
      ]
    },
    {
      "company": "Trip.com",
      "position": "Flight Advisor",
      "startDate": "2024-02",
      "endDate": "2024-05",
      "highlights": [
        "In-house account",
        "Handled flight inquiries, cancellations, rebooking, upgrades, and itinerary changes",
        "Provided accurate information regarding flight schedules and travel arrangements",
        "Helped customers manage changes to travel plans and resolve booking concerns"
      ]
    },
    {
      "company": "TELUS International",
      "position": "Resolutions Support Ambassador",
      "startDate": "2022-10",
      "endDate": "2024-02",
      "highlights": [
        "Airbnb account",
        "Resolved complex booking issues and disputes involving guests and hosts",
        "Investigated escalated concerns and provided appropriate, resolution-focused solutions",
        "Delivered empathetic customer support while balancing customer needs and platform policies"
      ]
    },
    {
      "company": "VXI Global",
      "position": "Customer Support Representative",
      "startDate": "2022-07",
      "endDate": "2022-10",
      "highlights": [
        "AT&T ACP account",
        "Handled Affordable Connectivity Program enrollment and eligibility inquiries",
        "Guided customers through application procedures and program requirements",
        "Maintained performance standards for call handling, resolution, and customer satisfaction"
      ]
    },
    {
      "company": "Quantrics Enterprises Inc.",
      "position": "Customer Sales Representative",
      "startDate": "2021-06",
      "endDate": "2021-11",
      "highlights": [
        "Bell Canada account",
        "Handled mobile, internet, and TV service inquiries, billing, payments, and account updates",
        "Provided technical troubleshooting and resolved service-related concerns",
        "Recommended appropriate products and services based on customer needs"
      ]
    }
  ],
  "education": [
    {
      "institution": "Antipolo National High School",
      "degree": "Secondary Education",
      "startDate": "2002",
      "endDate": "2006"
    },
    {
      "institution": "Maipon Elementary School",
      "degree": "Primary Education",
      "startDate": "1995",
      "endDate": "2001"
    }
  ],
  "skills": [
    "Customer Service",
    "Chat Support",
    "AI Data Annotation",
    "Online Chat Moderation",
    "Billing & Payment Support",
    "Technical Troubleshooting",
    "Conflict Resolution",
    "Remote Work",
    "Voice & Chat Support",
    "Robotics/LiDAR Annotation",
    "Sales & Upselling",
    "Attention to Detail"
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
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      "Flight Advisor",
      "Trip.com",
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      "TELUS International",
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      "VXI Global",
      "Quantrics Enterprises Inc.",
      "Customer Service",
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      "Online Chat Moderation",
      "Billing & Payment Support",
      "Technical Troubleshooting",
      "Conflict Resolution",
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      "Voice & Chat Support",
      "Robotics/LiDAR Annotation",
      "Sales & Upselling",
      "Attention to Detail"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
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    "lastModified": "2026-08-15T16:04:44.950Z",
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