SOLITO JR. CUA-CHIN

Customer Support Specialist | AI Data Annotation | Chat Support

Customer Support Specialist with 5+ years of BPO experience supporting telecommunications, travel, e-commerce, hospitality, and financial services accounts. Proven expertise in voice and chat support, account management, billing and sales inquiries, order processing, troubleshooting, and complex customer concerns. Also skilled in AI data annotation and online chat moderation with a strong attention to detail, problem-solving abilities, and adaptability in remote work environments.

347 Quezon Boulevard Barangay 306 Quiapo, Manila 1001
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Skills
Work Experience
Freelance 3D Robotics Data Annotator
Remotasks
Mar 2026 — PresentCurrent
  • Annotate 3D LiDAR video and spatial data for robotics and AI applications
  • Identify and label objects, movements, and actions in robotics video data
  • Follow detailed annotation guidelines to maintain accuracy and consistency
  • Review visual and spatial data while maintaining strong attention to detail and quality standards
Freelance Chat Moderator
Cloudworkers
Feb 2025 — PresentCurrent
  • Moderate live chat conversations while following platform guidelines and service standards
  • Communicate professionally and adapt responses to different users, situations, and conversation styles
  • Manage tasks independently in a fully remote environment while maintaining productivity and consistency
  • Maintain quality and service standards across high-volume online interactions
Customer Service Representative
24/7.ai
Aug 2025 — Jan 2026
  • Target.com account
  • Supported customers with online purchases through voice and chat channels
  • Handled order adjustments, discounts, promotions, delivery inquiries, and purchase-related concerns
  • Resolved customer issues while maintaining a positive and efficient customer experience
Customer Service Representative
Conduent
Oct 2024 — PresentCurrent
  • Iralogix account
  • Handled inbound customer calls regarding retirement accounts and benefits
  • Assisted with account setup, management, and benefit-related inquiries
  • Provided accurate information while maintaining confidentiality and compliance requirements
Customer Sales Representative
Concentrix
Jul 2024 — Oct 2024
  • AT&T account
  • Handled billing inquiries and account-related concerns
  • Processed service upgrades and new service line requests
  • Identified customer needs and recommended appropriate products and services
Flight Advisor
Trip.com
Feb 2024 — May 2024
  • In-house account
  • Handled flight inquiries, cancellations, rebooking, upgrades, and itinerary changes
  • Provided accurate information regarding flight schedules and travel arrangements
  • Helped customers manage changes to travel plans and resolve booking concerns
Resolutions Support Ambassador
TELUS International
Oct 2022 — Feb 2024
  • Airbnb account
  • Resolved complex booking issues and disputes involving guests and hosts
  • Investigated escalated concerns and provided appropriate, resolution-focused solutions
  • Delivered empathetic customer support while balancing customer needs and platform policies
Customer Support Representative
VXI Global
Jul 2022 — Oct 2022
  • AT&T ACP account
  • Handled Affordable Connectivity Program enrollment and eligibility inquiries
  • Guided customers through application procedures and program requirements
  • Maintained performance standards for call handling, resolution, and customer satisfaction
Customer Sales Representative
Quantrics Enterprises Inc.
Jun 2021 — Nov 2021
  • Bell Canada account
  • Handled mobile, internet, and TV service inquiries, billing, payments, and account updates
  • Provided technical troubleshooting and resolved service-related concerns
  • Recommended appropriate products and services based on customer needs
Skills
Customer ServiceChat SupportAI Data AnnotationOnline Chat ModerationBilling & Payment SupportTechnical TroubleshootingConflict ResolutionRemote WorkVoice & Chat SupportRobotics/LiDAR AnnotationSales & UpsellingAttention to Detail
Education
Secondary Education
Antipolo National High School
2002 — 2006
Primary Education
Maipon Elementary School
1995 — 2001
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