{
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  "basics": {
    "name": "Sohair Emry",
    "label": "Receptionist, Patient Coordinator, Senior Customer Service Specialist",
    "summary": "Receptionist and customer service specialist with extensive experience in healthcare and hospitality sectors. Skilled in patient coordination, front-desk operations, and call center management. Seeking to leverage strong communication and organizational skills in a dynamic healthcare environment.",
    "location": "Abudhabi-Madinat zayed, Egypt"
  },
  "work": [
    {
      "company": "Azar hotel",
      "position": "Reception Supervisor",
      "location": "Egypt- cairo",
      "startDate": "2025-12",
      "current": true,
      "highlights": [
        "Supervise front-desk operations and manage a team of receptionists",
        "Ensure efficient check-in and check-out processes for guests",
        "Handle guest complaints and resolve issues to maintain high satisfaction levels",
        "Oversee room reservations and coordinate with housekeeping and maintenance teams",
        "Train and mentor new staff on hotel policies and procedures",
        "Assist in processing payments and maintaining accurate guest records",
        "Provide information about hotel services and local attractions to guests",
        "Years of experience: 3 years"
      ]
    },
    {
      "company": "Cleveland Clinic Abu Dhabi",
      "position": "Senior call center executive",
      "location": "Abu Dhabi",
      "startDate": "2018-08",
      "endDate": "2025-11",
      "highlights": [
        "Serve client by greeting, advice and announcing them appropriately",
        "Insurance cards registration",
        "Answer, and forward any incoming phone calls while providing basic information when needed",
        "Resolves issues within the section",
        "Executes the client's instructions within the corporate/departmental quality and quantity standards",
        "Attend mandatory phone coaching on weekly basis",
        "Work on special projects between calls as assigned",
        "Answering the emergency calls (Codes) and announce it",
        "Be punctual and adhere to scheduled shift",
        "Provides support to all processes as needed",
        "Manage inbound and outbound telephone interactions and provide consistent",
        "Answer a high volume of inbound calls",
        "Meet and/or exceed KPIs identified by the business",
        "Years of experience: 7 years"
      ]
    },
    {
      "company": "Delma Medical center",
      "position": "Medical and Spa Receptionist",
      "location": "Abu Dhabi",
      "startDate": "2016-11",
      "endDate": "2018-08",
      "highlights": [
        "Serve client by greeting, advice and announcing them appropriately",
        "Insurance cards registration",
        "Answer, and forward any incoming phone calls while providing basic information when needed",
        "Receive and sort daily mail/deliveries",
        "Update appointment calendars and schedule meetings/appointments",
        "Issue receipts, refunds, or charge due client",
        "Years of experience: 2 years"
      ]
    },
    {
      "company": "Oxford Medical Center",
      "position": "Medical and cosmetic Receptionist",
      "location": "Abu Dhabi",
      "startDate": "2014-08",
      "endDate": "2016-11",
      "highlights": [
        "Handling client inquiries",
        "Dealing with the all types of insurance registration / Billing / cashier",
        "Receive and sort mail and deliveries",
        "Provide information to client",
        "Answer telephone with full support",
        "Schedule, reschedule appointments",
        "Years of experience: 2 years"
      ]
    }
  ],
  "education": [
    {
      "institution": "Aisha Secondary School",
      "degree": "High school degree",
      "startDate": "2014",
      "endDate": "2015"
    }
  ],
  "skills": [
    "Hotel check-in",
    "Room reservations management",
    "Guest request handling",
    "Front-desk operations",
    "Guest complaint resolution",
    "Invoice processing",
    "Coordination with maintenance teams",
    "Coordination with housekeeping",
    "Emergency call handling",
    "Appointment scheduling",
    "Active listening",
    "Medical terminology",
    "Multitasking",
    "Empathy",
    "CRM tools",
    "Hotel check-in and check-out procedures",
    "Strong telephone and communication abilities",
    "Good knowledge of medical terminology working with CRM tools",
    "Emergency call handling (Codes)"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Very Good"
    }
  ],
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      "Azar hotel",
      "Senior call center executive",
      "Cleveland Clinic Abu Dhabi",
      "Medical and Spa Receptionist",
      "Delma Medical center",
      "Medical and cosmetic Receptionist",
      "Oxford Medical Center",
      "Hotel check-in",
      "Room reservations management",
      "Guest request handling",
      "Front-desk operations",
      "Guest complaint resolution",
      "Invoice processing",
      "Coordination with maintenance teams",
      "Coordination with housekeeping",
      "Emergency call handling",
      "Appointment scheduling",
      "Active listening",
      "Medical terminology",
      "Multitasking",
      "Empathy",
      "CRM tools",
      "Hotel check-in and check-out procedures",
      "Strong telephone and communication abilities",
      "Good knowledge of medical terminology working with CRM tools",
      "Emergency call handling (Codes)",
      "Arabic",
      "English"
    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "High School"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
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    "lastModified": "2026-10-06T16:56:44.298Z",
    "generator": "FreeCV.org"
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}