Sohair Emry

Receptionist, Patient Coordinator, Senior Customer Service Specialist

Receptionist and customer service specialist with extensive experience in healthcare and hospitality sectors. Skilled in patient coordination, front-desk operations, and call center management. Seeking to leverage strong communication and organizational skills in a dynamic healthcare environment.

Abudhabi-Madinat zayed, Egypt
0
Languages
0
Skills
Work Experience
Reception Supervisor
Azar hotelEgypt- cairo
Dec 2025 — Present
  • Supervise front-desk operations and manage a team of receptionists
  • Ensure efficient check-in and check-out processes for guests
  • Handle guest complaints and resolve issues to maintain high satisfaction levels
  • Oversee room reservations and coordinate with housekeeping and maintenance teams
  • Train and mentor new staff on hotel policies and procedures
  • Assist in processing payments and maintaining accurate guest records
  • Provide information about hotel services and local attractions to guests
  • Years of experience: 3 years
Senior call center executive
Cleveland Clinic Abu DhabiAbu Dhabi
Aug 2018 — Nov 2025
  • Serve client by greeting, advice and announcing them appropriately
  • Insurance cards registration
  • Answer, and forward any incoming phone calls while providing basic information when needed
  • Resolves issues within the section
  • Executes the client's instructions within the corporate/departmental quality and quantity standards
  • Attend mandatory phone coaching on weekly basis
  • Work on special projects between calls as assigned
  • Answering the emergency calls (Codes) and announce it
  • Be punctual and adhere to scheduled shift
  • Provides support to all processes as needed
  • Manage inbound and outbound telephone interactions and provide consistent
  • Answer a high volume of inbound calls
  • Meet and/or exceed KPIs identified by the business
  • Years of experience: 7 years
Medical and Spa Receptionist
Delma Medical centerAbu Dhabi
Nov 2016 — Aug 2018
  • Serve client by greeting, advice and announcing them appropriately
  • Insurance cards registration
  • Answer, and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries
  • Update appointment calendars and schedule meetings/appointments
  • Issue receipts, refunds, or charge due client
  • Years of experience: 2 years
Medical and cosmetic Receptionist
Oxford Medical CenterAbu Dhabi
Aug 2014 — Nov 2016
  • Handling client inquiries
  • Dealing with the all types of insurance registration / Billing / cashier
  • Receive and sort mail and deliveries
  • Provide information to client
  • Answer telephone with full support
  • Schedule, reschedule appointments
  • Years of experience: 2 years
Skills
Hotel check-inRoom reservations managementGuest request handlingFront-desk operationsGuest complaint resolutionInvoice processingCoordination with maintenance teamsCoordination with housekeepingEmergency call handlingAppointment schedulingActive listeningMedical terminologyMultitaskingEmpathyCRM toolsHotel check-in and check-out proceduresStrong telephone and communication abilitiesGood knowledge of medical terminology working with CRM toolsEmergency call handling (Codes)
Education
High school degree
Aisha Secondary School
2014 — 2015
Languages
Arabic
Fluent
English
Very Good
References available upon request.
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