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    "label": "Specialist IT Desk Support",
    "summary": "IT Support Specialist with over 2 years of experience in network management and system administration. Proven ability to troubleshoot issues efficiently and provide technical support to users. Seeking to apply my skills in a challenging environment.",
    "location": "Riyadh, Saudi Arabia"
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      "startDate": "2023-01-01",
      "endDate": "2024-01-01",
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        "Troubleshot PC hardware and operating system issues",
        "Managed AVAYA call system and set up users' accounts",
        "Tracked and prioritized open cases, maintaining strong customer relations",
        "Supported the rollout of new applications and customized system settings",
        "Tested and evaluated new technology for organizational needs"
      ]
    },
    {
      "company": "Surge InfoTech",
      "position": "IT Support & System Admin",
      "startDate": "2021-01-01",
      "endDate": "2023-01-01",
      "highlights": [
        "Installed, configured, and maintained Windows systems ensuring high availability",
        "Managed Active Directory for user accounts and domain controllers",
        "Provided technical support, diagnosing and resolving hardware/software issues",
        "Managed end-user accounts, permissions, and access rights",
        "Conducted training sessions for users on systems and best practices"
      ]
    },
    {
      "company": "Azure Hittin Compound",
      "position": "Specialist IT Desk Support",
      "location": "Hittin, Riyadh",
      "startDate": "2024-10-06",
      "current": true,
      "highlights": [
        "Managed all network operations including Cisco switches and Fortigate firewalls",
        "Troubleshot internet and network related issues, maintaining minimal downtime",
        "Administered DHCP server and resolved IP printer issues"
      ]
    }
  ],
  "education": [
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      "institution": "GNIIT Computer Education (AGDCA)",
      "degree": "Advance Graduate Diploma",
      "field": "Computer Applications"
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    {
      "institution": "GNIIT Computer Education",
      "degree": "Certificate",
      "field": "Computer Hardware & Networking"
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    {
      "institution": "Board of Intermediate, Hyderabad",
      "degree": "Intermediate"
    },
    {
      "institution": "Board of Secondary, Hyderabad",
      "degree": "Matriculation"
    }
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      "fluency": "Fluent"
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      "fluency": "Fluent"
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      "fluency": "Fluent"
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      "name": "Mohammed Sohail",
      "title": "Specialist IT Desk Support",
      "company": "Azure Company",
      "relationship": "Self",
      "email": "mohammedsohail901@gmail.com",
      "phone": "966533710716"
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    "yearsOfExperience": 5,
    "seniority": "mid",
    "highestEducation": "Diploma"
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