IT Support Specialist with over 2 years of experience in network management and system administration. Proven ability to troubleshoot issues efficiently and provide technical support to users. Seeking to apply my skills in a challenging environment.
Riyadh, Saudi Arabia
0+
Years experience
0
Languages
0
Skills
Work Experience
IT Support
InfraScape
Jan 2023 — Jan 2024
Troubleshot PC hardware and operating system issues
Managed AVAYA call system and set up users' accounts
Tracked and prioritized open cases, maintaining strong customer relations
Supported the rollout of new applications and customized system settings
Tested and evaluated new technology for organizational needs
IT Support & System Admin
Surge InfoTech
Jan 2021 — Jan 2023
Installed, configured, and maintained Windows systems ensuring high availability
Managed Active Directory for user accounts and domain controllers
Provided technical support, diagnosing and resolving hardware/software issues
Managed end-user accounts, permissions, and access rights
Conducted training sessions for users on systems and best practices
Specialist IT Desk Support
Azure Hittin Compound
Oct 2024 — PresentCurrentHittin, Riyadh
Managed all network operations including Cisco switches and Fortigate firewalls
Troubleshot internet and network related issues, maintaining minimal downtime
Administered DHCP server and resolved IP printer issues
Skills
Network ManagementActive DirectoryTechnical SupportTroubleshootingWindows System AdministrationFirewall ManagementServer MaintenanceUser Account Management