Mohammed Sohail

Specialist IT Desk Support

IT Support Specialist with over 2 years of experience in network management and system administration. Proven ability to troubleshoot issues efficiently and provide technical support to users. Seeking to apply my skills in a challenging environment.

[email protected] +966533710716 Riyadh, Saudi Arabia
0+
Years experience
0
Languages
0
Skills
Work Experience
IT Support
InfraScape
Jan 2023 — Jan 2024
  • Troubleshot PC hardware and operating system issues
  • Managed AVAYA call system and set up users' accounts
  • Tracked and prioritized open cases, maintaining strong customer relations
  • Supported the rollout of new applications and customized system settings
  • Tested and evaluated new technology for organizational needs
IT Support & System Admin
Surge InfoTech
Jan 2021 — Jan 2023
  • Installed, configured, and maintained Windows systems ensuring high availability
  • Managed Active Directory for user accounts and domain controllers
  • Provided technical support, diagnosing and resolving hardware/software issues
  • Managed end-user accounts, permissions, and access rights
  • Conducted training sessions for users on systems and best practices
Specialist IT Desk Support
Azure Hittin Compound
Oct 2024 — PresentCurrentHittin, Riyadh
  • Managed all network operations including Cisco switches and Fortigate firewalls
  • Troubleshot internet and network related issues, maintaining minimal downtime
  • Administered DHCP server and resolved IP printer issues
Skills
Network ManagementActive DirectoryTechnical SupportTroubleshootingWindows System AdministrationFirewall ManagementServer MaintenanceUser Account Management
Education
Advance Graduate Diploma, Computer Applications
GNIIT Computer Education (AGDCA)
Certificate, Computer Hardware & Networking
GNIIT Computer Education
Intermediate
Board of Intermediate, Hyderabad
Matriculation
Board of Secondary, Hyderabad
References
Mohammed Sohail
Specialist IT Desk Support · Azure Company
Self
[email protected] · 966533710716
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Last updated 1 month agoMade with freecv.org