{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Skyla Bryson", "summary": "I am a driven, hardworking and people-focused professional who takes pride in building genuine relationships and delivering a high level of service. I'm naturally confident, approachable and motivated, with a strong ability to communicate with people from all walks of life. I enjoy challenging myself, learning new things and finding practical solutions to problems. I thrive in fast-paced environments, work well independently and am always looking for opportunities to grow both personally and professionally.", "location": "Pukekohe 2120" }, "work": [ { "company": "Carpet Court", "position": "Senior Sales Consultant", "location": "Pukekohe", "startDate": "2023-10", "current": true, "highlights": [ "Manage and develop key account relationships with builders, trade customers and commerical clients, acting as a trusted point of contact for ongoing projects and requirements.", "Manage and support national contracts and national accounts, ensuring consistent service, pricing, communication and delivery across multiple projects.", "Build long-term customer relationships focused on retention, account growth and repeat business.", "Provide end to end sales support, from initial consultation and product selection through to quoting, ordering, project coordination and after sales service.", "Maintain extensive technical knowledge across flooring products, installation systems, adhesives to provide practical, solution focused advice.", "Manage multiple accounts, projects and priorities simultaneously in a fast paced sales environment with a high level of autonomy.", "Support and mentor other team members, sharing product knowledge and contributing to the overall performance of the sales team.", "Develop strong understanding of each customers business, allowing solutions to be tailored around budget, timelines, performance requirements and project goals.", "Act as the link between customers, suppliers, installers and internal teams to ensure clear communication and a seamless customer experience." ] }, { "company": "Spurs", "position": "Retail Sales Consultant", "location": "Pukekohe", "startDate": "2024-02", "endDate": "2024-10", "highlights": [ "Utilized POS system to process cash, credit card, and mobile pay transactions.", "Maintained strong working relationships inside and outside organization.", "Answered customer questions about return and exchange policies.", "Organized and faced products on shelves and in displays to comply with merchandising standards.", "Suggested additional products and services to increase sales.", "Addressed, researched, and resolved customer issues.", "Maximized customers' experiences and optimized purchase selections by educating on full product capabilities.", "Merchandised retail store for customer appeal and maximum sales.", "Handled customer inquiries via phone and email, providing timely responses.", "Developed knowledge of product range to offer expert advice." ] }, { "company": "Carpet Mill", "position": "Area Manager", "location": "South Auckland / North Waikato", "startDate": "2021-05", "endDate": "2023-04", "highlights": [ "Provided customers with clear understanding of charges, billing and price changes.", "Maintained up to date knowledge about products and promotions.", "Addressed customer complaints and questions to increase customer satisfaction.", "Ensured customer and product details are correctly input into company database.", "Built strong customer relationships with new and existing customers by providing excellent customer service.", "Handled customer complaints following company procedure.", "Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.", "Ensure floor plans are accurately measured & quoted.", "Provide efficient customer service & advise of any delays/updates on installations to ensure customer satisfaction.", "Scheduling appointments in a timely manner." ] }, { "company": "Horselands", "position": "Duty Manager", "location": "Drury / Hamilton", "startDate": "2020-10", "endDate": "2021-04", "highlights": [ "Enhanced customer service, quality assurance, and service speed by engineering and implementing effective solutions", "Maintained professionalism in all customer interactions, addressing concerns and resolving issues with a friendly, knowledgeable demeanor", "Safeguarded financial and personal information by accurately inputting customer data into Cin7 to prevent breaches", "Remained composed and professional in high-pressure situations, effectively diffusing conflicts with dissatisfied customers", "Supervised and trained new team members to deliver exceptional service, driving customer retention and satisfaction", "Amplified product branding initiatives and coordinated impactful marketing campaigns to enhance visibility", "Proactively addressed internal and customer-related issues daily, delivering strategic resolutions to enhance operations", "Expanded customer base by actively promoting products through diverse channels and outreach efforts", "Collaborated with team members to optimize customer satisfaction and improve overall service quality", "Leveraged market insights and leadership skills to drive significant profit increases and business growth" ] }, { "company": "Post Haste Group", "position": "National Sales Support", "location": "Penrose", "startDate": "2018-11", "endDate": "2020-08", "highlights": [ "Researched and provided management with reports regarding customer needs and competitor activities.", "Reached out to clients via cold calling, email and other forms of communication.", "Developed strategies to meet and exceed sales targets within timeframes.", "Produced sales documents, finalized deals and filed records." ] }, { "company": "Post Haste Couriers", "position": "Sales Support", "location": "Penrose", "startDate": "2018-04", "endDate": "2018-11", "highlights": [ "Coordinated office activities and operations to provide efficiency and compliance with company policies.", "Monitored office inventory to maintain supply levels as well as order products if need be.", "Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.", "Liaised with customers, addressed inquires, handled meeting requests to provide outstanding customer care." ] }, { "company": "Post Haste Couriers", "position": "Freight Office Assistant", "location": "Penrose", "startDate": "2017-12", "endDate": "2018-04", "highlights": [ "Supported office needs including taking messages, scanning documents and routing business correspondence.", "Communicating with clients regarding incorrect addresses to get the package to the right address to ensure customer satisfaction.", "Supporting operations to provide a excellent service for our customers." ] } ], "education": [ { "institution": "Pakuranga College", "degree": "NCEA Level 2" } ], "skills": [ "Problem Solving & Issue Resolution", "Customer retention", "Pipeline management", "CRM software", "Technical Product Knowledge", "Autonomous Territory Management", "Time Management & Prioritization", "National Account & Contract Management", "Key Account Management" ], "referencesMode": "on-request", "availability": { "status": "open" }, "ats": { "keywords": [ "Senior Sales Consultant", "Carpet Court", "Retail Sales Consultant", "Spurs", "Area Manager", "Carpet Mill", "Duty Manager", "Horselands", "National Sales Support", "Post Haste Group", "Sales Support", "Post Haste Couriers", "Freight Office Assistant", "Problem Solving & Issue Resolution", "Customer retention", "Pipeline management", "CRM software", "Technical Product Knowledge", "Autonomous Territory Management", "Time Management & Prioritization", "National Account & Contract Management", "Key Account Management" ], "yearsOfExperience": 9, "seniority": "lead", "highestEducation": "Bachelor's" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/skyla-bryson/cv.json", "lastModified": "2026-09-22T09:47:47.297Z", "generator": "FreeCV.org" } }