Skyla Bryson

I am a driven, hardworking and people-focused professional who takes pride in building genuine relationships and delivering a high level of service. I'm naturally confident, approachable and motivated, with a strong ability to communicate with people from all walks of life. I enjoy challenging myself, learning new things and finding practical solutions to problems. I thrive in fast-paced environments, work well independently and am always looking for opportunities to grow both personally and professionally.

Pukekohe 2120
0+
Years experience
0
Skills
Work Experience
Senior Sales Consultant
Carpet CourtPukekohe
Oct 2023 — Present
  • Manage and develop key account relationships with builders, trade customers and commerical clients, acting as a trusted point of contact for ongoing projects and requirements.
  • Manage and support national contracts and national accounts, ensuring consistent service, pricing, communication and delivery across multiple projects.
  • Build long-term customer relationships focused on retention, account growth and repeat business.
  • Provide end to end sales support, from initial consultation and product selection through to quoting, ordering, project coordination and after sales service.
  • Maintain extensive technical knowledge across flooring products, installation systems, adhesives to provide practical, solution focused advice.
  • Manage multiple accounts, projects and priorities simultaneously in a fast paced sales environment with a high level of autonomy.
  • Support and mentor other team members, sharing product knowledge and contributing to the overall performance of the sales team.
  • Develop strong understanding of each customers business, allowing solutions to be tailored around budget, timelines, performance requirements and project goals.
  • Act as the link between customers, suppliers, installers and internal teams to ensure clear communication and a seamless customer experience.
Retail Sales Consultant
SpursPukekohe
Feb 2024 — Oct 2024
  • Utilized POS system to process cash, credit card, and mobile pay transactions.
  • Maintained strong working relationships inside and outside organization.
  • Answered customer questions about return and exchange policies.
  • Organized and faced products on shelves and in displays to comply with merchandising standards.
  • Suggested additional products and services to increase sales.
  • Addressed, researched, and resolved customer issues.
  • Maximized customers' experiences and optimized purchase selections by educating on full product capabilities.
  • Merchandised retail store for customer appeal and maximum sales.
  • Handled customer inquiries via phone and email, providing timely responses.
  • Developed knowledge of product range to offer expert advice.
Area Manager
Carpet MillSouth Auckland / North Waikato
May 2021 — Apr 2023
  • Provided customers with clear understanding of charges, billing and price changes.
  • Maintained up to date knowledge about products and promotions.
  • Addressed customer complaints and questions to increase customer satisfaction.
  • Ensured customer and product details are correctly input into company database.
  • Built strong customer relationships with new and existing customers by providing excellent customer service.
  • Handled customer complaints following company procedure.
  • Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
  • Ensure floor plans are accurately measured & quoted.
  • Provide efficient customer service & advise of any delays/updates on installations to ensure customer satisfaction.
  • Scheduling appointments in a timely manner.
Duty Manager
HorselandsDrury / Hamilton
Oct 2020 — Apr 2021
  • Enhanced customer service, quality assurance, and service speed by engineering and implementing effective solutions
  • Maintained professionalism in all customer interactions, addressing concerns and resolving issues with a friendly, knowledgeable demeanor
  • Safeguarded financial and personal information by accurately inputting customer data into Cin7 to prevent breaches
  • Remained composed and professional in high-pressure situations, effectively diffusing conflicts with dissatisfied customers
  • Supervised and trained new team members to deliver exceptional service, driving customer retention and satisfaction
  • Amplified product branding initiatives and coordinated impactful marketing campaigns to enhance visibility
  • Proactively addressed internal and customer-related issues daily, delivering strategic resolutions to enhance operations
  • Expanded customer base by actively promoting products through diverse channels and outreach efforts
  • Collaborated with team members to optimize customer satisfaction and improve overall service quality
  • Leveraged market insights and leadership skills to drive significant profit increases and business growth
National Sales Support
Post Haste GroupPenrose
Nov 2018 — Aug 2020
  • Researched and provided management with reports regarding customer needs and competitor activities.
  • Reached out to clients via cold calling, email and other forms of communication.
  • Developed strategies to meet and exceed sales targets within timeframes.
  • Produced sales documents, finalized deals and filed records.
Sales Support
Post Haste CouriersPenrose
Apr 2018 — Nov 2018
  • Coordinated office activities and operations to provide efficiency and compliance with company policies.
  • Monitored office inventory to maintain supply levels as well as order products if need be.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Liaised with customers, addressed inquires, handled meeting requests to provide outstanding customer care.
Freight Office Assistant
Post Haste CouriersPenrose
Dec 2017 — Apr 2018
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Communicating with clients regarding incorrect addresses to get the package to the right address to ensure customer satisfaction.
  • Supporting operations to provide a excellent service for our customers.
Skills
Problem Solving & Issue ResolutionCustomer retentionPipeline managementCRM softwareTechnical Product KnowledgeAutonomous Territory ManagementTime Management & PrioritizationNational Account & Contract ManagementKey Account Management
Education
NCEA Level 2
Pakuranga College
References available upon request.
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