Sierra Parker

Customer Service And Scheduling Coordinator

Customer Service and Scheduling professional with experience supporting fast-paced healthcare and administrative environments. Skilled in high-volume phone support, appointment scheduling, customer and patient intake, data entry, calendar coordination, record management, insurance verification, and problem resolution. Experienced in managing multiple priorities, communicating with customers and internal teams, maintaining accurate documentation, and handling confidential information. Organized, dependable, and comfortable working independently while providing professional, solution-focused service.

Lawrenceville, GA
0+
Years experience
0
Language
0
Skills
Work Experience
Patient Care Coordinator
Northside Endodontics
Oct 2024 — May 2026Dunwoody, GA
  • Coordinate high-volume appointment scheduling, treatment planning, follow-up appointments, and schedule changes while maintaining efficient daily operations.
  • Manage multi-line phone communications, respond to customer inquiries, prioritize needs, route information appropriately, and provide timely follow-up.
  • Perform patient intake, insurance verification, eligibility checks, and pre-authorizations while maintaining accurate account information.
  • Enter and update detailed customer and appointment information in electronic health record (EHR) systems with accuracy and confidentiality.
  • Process payments, prepare estimates, and assist customers with billing and account questions.
  • Provide professional, solution-focused customer service in a fast-paced environment while managing multiple priorities simultaneously.
Patient Care Coordinator
Peachtree Spine and Sports Physicians
Mar 2023 — May 2024Decatur, GA
  • Scheduled appointments, diagnostic procedures, follow-ups, and provider calendars in a high-volume healthcare environment.
  • Served as a primary point of contact for customers, handling high-volume inbound calls and resolving questions with professionalism and empathy.
  • Coordinated appointment changes and communicated scheduling information between patients, providers, and administrative teams.
  • Verified insurance coverage, authorizations, and referrals and maintained accurate documentation for timely processing.
  • Supported front-office operations including customer intake, registration, check-in/check-out, record updates, and administrative tasks.
Home Health Aide
Golden Home Services
Jun 2021 — Mar 2023Roswell, GA
  • Provided dependable in-home support while maintaining professional communication with clients, families, and care teams.
  • Monitored client needs and communicated important updates to appropriate family members and care professionals.
  • Maintained accurate daily documentation and service records to support continuity of care.
  • Managed multiple daily responsibilities independently while following established schedules and client-specific instructions.
Billing Administrator
USA Healthcare
Oct 2018 — Dec 2019Mobile, AL
  • Processed medical claims, verified insurance benefits, and supported authorization and referral processes.
  • Entered and maintained customer account, payment, and billing information with accuracy.
  • Communicated with insurance companies and customers regarding pending claims, account questions, billing discrepancies, and follow-up needs.
  • Resolved routine account issues and escalated concerns when additional assistance was required.
  • Supported administrative operations including phone communication, scheduling, documentation, data entry, and account updates.
Skills
Customer ServiceMicrosoft OfficeMulti-Line Phone SystemsSchedule CoordinationTime ManagementHIPAA ComplianceProblem ResolutionInsurance VerificationEHR/EMR SystemsRecord KeepingCustomer Follow-UpCall Triage & RoutingCalendar ManagementAdministrative SupportData EntryCustomer & Patient IntakeHigh-Volume Inbound Calls
Education
High school Diploma
Mountain View High School
Coursework, Nursing
University of Alabama
Coursework, Nursing
Gwinnett Technical College
Languages
English
Native
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