Shoaib Rajpurkar

Microsoft 365 Consultant / Technical Project Manager

Microsoft 365 Consultant/Technical Project Manager with 13+ years of experience specializing in tenant-to-tenant migrations, M&A digital workplace transformations, and cloud architecture. Proven track record of delivering large-scale migrations (1,000–10,000+ users) with zero business disruption. Experienced in leading global teams, driving service excellence, and aligning Microsoft 365 solutions with business and security requirements. Adept in Exchange Online, Teams, SharePoint, Entra ID, Copilot and enterprise-grade migration tools.

[email protected] +91-9820591514 Navi Mumbai, India | Open to Relocation

Year experience

Languages

Skills

Work Experience

Senior Specialist - Architecture

LTM (Formerly LTIMindtree) Ltd

Jun 2025 — PresentCurrent

Spearheaded Microsoft 365 tenant-to-tenant migrations for M&A programs, boosting operational efficiency by 40%
Orchestrated the full migration lifecycle, ensuring 100% business continuity and 100% TSA compliance throughout all phases
Engineered innovative migration strategies and coexistence architectures, cutting downtime by 30% through strategic wave-based execution
Executed complex migrations using Quest ODM, ShareGate, and BitTitan, effectively mitigating risks for environments exceeding 10,000 users
Directed stakeholder engagement and cross-functional coordination, delivering timely executive reports that enabled seamless cutover operations
Developed comprehensive Project Plans and Decision & Risk trackers, conducting weekly/monthly reviews and final closure reports for accountability

IT Analyst - Productivity Applications

Mott Macdonald Pvt Ltd

Nov 2022 — May 2025

Delivered L3 support for Microsoft 365 workloads, empowering 20,000+ users and resolving 95%+ of escalations within established SLAs
Conducted comprehensive root cause analyses, decreasing recurring incidents by 30% and significantly enhancing platform stability
Spearheaded intra-tenant migrations for mailboxes, SharePoint, OneDrive, and Teams, achieving zero data loss throughout the process
Optimized user lifecycle management, permissions, and licensing processes, accelerating resolution times by 25% and boosting operational efficiency

Project Lead

LTIMindtree Ltd

Mar 2021 — Nov 2022

Led a diverse team of 80+ engineers, delivering L2/L3 support for Microsoft 365 workloads across global regions, enhancing service reliability
Optimized service delivery and incident management processes, driving customer satisfaction scores upwards by 25% within six months
Facilitated governance calls and monthly business reviews, effectively presenting KPIs and strategic improvement roadmaps to senior stakeholders
Engineered process enhancements and automation solutions, achieving a remarkable 25% reduction in resolution time and improving service efficiency
Coordinated onboarding, capacity planning, and cross-team collaboration for large-scale operations, boosting operational efficiency by 30% in under a year

Team Lead

Sterling Information Resources Pvt Ltd

Jul 2019 — Mar 2021

Led Microsoft 365 support team providing L2/L3 support across Exchange Online and SharePoint Online
Acted as Technical Lead for incident resolution, RCA, and system stability improvements
Automated support processes using RPA, improving productivity by ~50%
Managed service delivery, escalations, and operational improvements

Group Leader

Wipro BPS Ltd

Jun 2014 — Apr 2019

Delivered L2/L3 support for Exchange Online, SharePoint Online, and Teams across enterprise environments
Transitioned into Technical Manager role, leading site setup, training, and team enablement
Improved CSAT from 75% to 95% and survey response rate from 10% to 45%
Worked with stakeholders across NOAM, EMEA, and APAC regions

Customer Service Associate

FirstSource Solutions Pvt Ltd

Dec 2012 — Jun 2013

Senior Associate

Wipro BPS Ltd

Sep 2010 — May 2012

Skills

Microsoft 365 Architecture & AdministrationTenant-to-Tenant Migrations (M&A / Carve-out / Integration)Exchange Online, SharePoint Online, OneDrive, Microsoft TeamsMicrosoft Entra ID (Azure AD), Identity & Access ManagementMigration Tools: Quest ODM, ShareGate, BitTitan, SPMTPowerShell Automation & ScriptingSecurity, Compliance & Governance (M365 Defender, Compliance Center)ITIL, Incident & Problem ManagementService Delivery & Operations ManagementProject & Stakeholder ManagementMicrosoft 365 CopilotPower Platform Administration

Education

Bachelor of Computer Applications, Computer Applications

Tilak Maharashtra Vidyapeeth

2011 — 2014

Certificates

Microsoft Certified MS-102: Microsoft 365 Administrator

Microsoft

Microsoft Certified SC-300: Identity and Access Administrator Associate

Microsoft

ITILv4

PeopleCert

MigrationWiz for Active Directory

Bittitan

MigrationWiz for Microsoft 365

Bittitan

MigrationWiz for Google Workspace

Bittitan

Languages

English

Fluent

Hindi

Native

German

Basic

Arabic

Basic

References available upon request.