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  "basics": {
    "name": "Shikha Garg",
    "label": "PGDM – Finance & Marketing | Banking, Taxation & Financial Operations",
    "summary": "Finance graduate (PGDM – Finance & Marketing) with practical, client-facing experience across taxation, financial operations, and business analysis. Currently working as a Customer Success Associate at Clear (formerly ClearTax), managing end-to-end income tax filing, query resolution, and escalation handling for a large individual client base, including emerging High-Net-Worth Individual (HNI) clients. Prior experience as a Business Analyst Intern at LTIMindtree, working with offshore North American clients on financial statements analysis, data modeling, MIS reporting, and dashboard development. Proficient in Advanced Excel and Power BI, with strong variance analysis, reconciliation, and business partnering skills, and working knowledge across taxation, budgeting and forecasting concepts, and banking operations. Adaptable and detail-oriented, with a strong foundation for finance roles spanning financial planning, taxation, and banking.",
    "location": "Bengaluru, Karnataka"
  },
  "work": [
    {
      "company": "LTIMindtree",
      "position": "Business Analyst Intern",
      "location": "Bengaluru",
      "startDate": "2025-01",
      "endDate": "2025-06",
      "highlights": [
        "Collaborated with offshore teams supporting 18 North American accounts, conducting variance analysis on financial performance metrics",
        "Assisted in building financial modeling dashboards using Power BI and Advanced Excel for revenue trend tracking",
        "Performed detailed financial statements analysis for over 250 cases identifying cost optimization trends and market benchmarks",
        "Mapped 70+ business opportunities contributing to sales pipeline development and structured growth initiatives",
        "Worked extensively on RADAR dashboard supporting strategic prioritisation of high-value accounts and growth metrics",
        "Delivered weekly executive-level presentations summarising opportunity maps, variance analysis, and financial insights"
      ]
    },
    {
      "company": "Clear (formerly ClearTax)",
      "position": "Customer Success Associate – Taxation & ITR Filing",
      "location": "Bengaluru",
      "startDate": "2026-04",
      "endDate": "2026-07",
      "highlights": [
        "Handle inbound client tickets related to income tax queries in a high-volume B2C environment, delivering accurate and timely resolutions",
        "Manage a large client base including emerging High-Net-Worth Individual (HNI) clients to maintain strong relationships and personalised service",
        "Assist clients in filing Income Tax Returns end-to-end through ClearTax portal covering original, revised, and ITR-U submissions",
        "Guide clients on income tax concepts including deductions, capital gains, TDS reconciliation, and advance tax obligations",
        "Track and manage escalation metrics for complex client cases ensuring timely resolution within SLA timelines",
        "Maintain accurate client interaction records contributing to team MIS tracking and quality benchmarks",
        "Communicate filing deadline alerts, regulatory updates, and tax-saving opportunities supporting strong compliance"
      ]
    }
  ],
  "education": [
    {
      "institution": "Indira School of Business Studies, Pune",
      "degree": "Post Graduate Diploma in Management (PGDM) – Finance & Marketing",
      "field": "Finance & Marketing",
      "startDate": "2024",
      "endDate": "2026",
      "score": "8.5/ 10"
    },
    {
      "institution": "Shri Sai Baba Adarsh Mahavidyalaya",
      "degree": "Bachelor of Commerce",
      "field": "Commerce",
      "startDate": "2015",
      "endDate": "2018",
      "score": "67.22%"
    },
    {
      "institution": "DAV Public School, Bishrampur",
      "degree": "Class XII – CBSE",
      "startDate": "2015",
      "endDate": "2015",
      "score": "73.20%"
    },
    {
      "institution": "DAV Public School",
      "degree": "Class X",
      "startDate": "2013",
      "endDate": "2013",
      "score": "70.30%"
    }
  ],
  "skills": [
    "Financial Statements Analysis",
    "Advanced Excel",
    "Financial Modeling",
    "Variance Analysis",
    "Budgeting and Forecasting",
    "MIS Reporting",
    "Financial Analysis",
    "Reconciliation",
    "Business Partnering",
    "Stakeholder Communication",
    "Fund Accounting & NAV Concepts",
    "General Ledger Accounting",
    "Banking Operations Exposure",
    "ITR Filing (Original, Revised, ITR-U)",
    "TDS Reconciliation (Form 26AS / AIS / TIS)",
    "Capital Gains & Deductions Advisory",
    "Tax Planning",
    "US Taxation Fundamentals",
    "Client Relationship Management (CRM)",
    "Query & Ticket Resolution",
    "Escalation Management",
    "SLA Adherence",
    "Advanced Excel (Pivot Tables, VLOOKUP, Macros)",
    "Power BI",
    "RADAR Dashboard",
    "NAV Basics",
    "General Ledger Systems",
    "Process Standardisation",
    "Analytical Thinking",
    "Multi-tasking Under Deadlines",
    "Team Collaboration"
  ],
  "certificates": [
    {
      "name": "R2R, AP & AR Processes and US Taxation",
      "issuer": "Prasuta Finschool",
      "date": "2026-06"
    },
    {
      "name": "Finlatics Equity Market Analyst"
    },
    {
      "name": "Financial Literacy Course for Bharat"
    },
    {
      "name": "Future Leader Program",
      "issuer": "Indira School of Business Studies"
    }
  ],
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    "status": "open",
    "sponsorship": false
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      "Banking Operations Exposure",
      "ITR Filing (Original, Revised, ITR-U)",
      "TDS Reconciliation (Form 26AS / AIS / TIS)",
      "Capital Gains & Deductions Advisory",
      "Tax Planning",
      "US Taxation Fundamentals",
      "Client Relationship Management (CRM)",
      "Query & Ticket Resolution",
      "Escalation Management",
      "SLA Adherence",
      "Advanced Excel (Pivot Tables, VLOOKUP, Macros)",
      "Power BI",
      "RADAR Dashboard",
      "NAV Basics",
      "General Ledger Systems",
      "Process Standardisation",
      "Analytical Thinking",
      "Multi-tasking Under Deadlines",
      "Team Collaboration",
      "R2R, AP & AR Processes and US Taxation",
      "Finlatics Equity Market Analyst",
      "Financial Literacy Course for Bharat",
      "Future Leader Program"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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