{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Shashi Kumar N",
    "image": "https://media.licdn.com/dms/image/v2/D4E03AQGSSLSYKKLRTA/profile-displayphoto-shrink_100_100/profile-displayphoto-shrink_100_100/0/1680246694013?e=1782345600&v=beta&t=CIcCtKW7Iod5mO5f5qShLEk1dUAiyFVdZxbQ9Q02alc",
    "summary": "Collection Executive with 2+ years of experience in Customer Relationship Management and debt recovery in the Fintech industry. Proven track record of reducing outstanding debts and optimizing collection processes. Seeking to leverage strong negotiation and communication skills to contribute to a dynamic financial services team.\n\nResults-driven professional with experience in collections, customer support, property management, and\nback-office operations. Skilled in customer handling, payment follow-ups, tele collections, documentation\nmanagement, and communication. Ability to work under pressure, resolve customer concerns efficiently,\nand maintain professional relationships. Quick learner with good coordination and problem-solving\nabilities.",
    "location": "Bangalore, Karnataka ",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "sk5166964@gmail.com",
        "url": "https://linkedin.com/in/sk5166964@gmail.com"
      }
    ]
  },
  "work": [
    {
      "company": "Future Generali India Insurance Pvt Ltd",
      "position": "Back Office",
      "location": "Bangalore",
      "startDate": "2015-06",
      "endDate": "2017-12",
      "highlights": [
        "Managed back-office documentation and customer records.",
        "Assisted in administrative and operational support activities.",
        "Coordinated internal processes and maintained reports."
      ]
    },
    {
      "company": "KMS Builders",
      "position": "Property Manager",
      "location": "Bangalore",
      "startDate": "2018-02",
      "endDate": "2020-01",
      "highlights": [
        "Managed property-related operations and client coordination.",
        "Handled tenant communication and documentation processes.",
        "Assisted in property maintenance and administrative activities."
      ]
    },
    {
      "company": "Water Elephant Finance Pvt Ltd",
      "position": "Collection Executive",
      "location": "Bangalore",
      "startDate": "2020-02",
      "endDate": "2021-10",
      "highlights": [
        "Handled customer payment follow-ups and collection calls.",
        "Maintained repayment records and updated customer information.",
        "Coordinated with customers for overdue payment resolutions."
      ]
    },
    {
      "company": "Nobroker Technologies",
      "position": "Customer Support Executive Executive",
      "location": "Bangalore",
      "startDate": "2022-09",
      "endDate": "2023-03",
      "highlights": [
        "Resolved customer queries through calls and support channels.",
        "Assisted customers with service-related concerns and issue resolution.",
        "Maintained customer satisfaction through effective communication."
      ]
    },
    {
      "company": "Slice",
      "position": "Collection Executive",
      "location": "Bangalore",
      "startDate": "2025-04",
      "current": true,
      "highlights": [
        "Managed customer collection activities and payment recovery follow-ups.",
        "Handled customer interactions regarding overdue payments.",
        "Maintained collection reports and repayment tracking"
      ]
    }
  ],
  "education": [
    {
      "institution": "SSMRV Degree College",
      "degree": "Bachelor of Commerce",
      "field": "not set"
    },
    {
      "institution": "Arya Vidyashala PU College",
      "degree": "PUC",
      "field": "not set"
    },
    {
      "institution": "Padmavathi High School",
      "degree": "High School Diploma",
      "field": "not set"
    }
  ],
  "skills": [
    "Customer Relationship Management",
    "Tele Collection & Payment Follow-ups",
    "Customer Support Handling",
    "Communication Skills",
    "MS Excel",
    "MS Office",
    "Back Office Operations",
    "Property Management Coordination",
    "Documentation & Record Management",
    "Negotiation Skills",
    "Team Coordination",
    "Time Management",
    "Problem Solving"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Professional"
    },
    {
      "language": "Kannada",
      "fluency": "Fluent"
    },
    {
      "language": "Tamil",
      "fluency": "Fluent"
    },
    {
      "language": "Telugu",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Intermediate"
    }
  ],
  "certificates": [
    {
      "name": "DRA CERTIFIED",
      "issuer": "Indian Institute of Banking and Finance",
      "date": "2025-12"
    }
  ],
  "referencesMode": "hide",
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Back Office",
      "Future Generali India Insurance Pvt Ltd",
      "Property Manager",
      "KMS Builders",
      "Collection Executive",
      "Water Elephant Finance Pvt Ltd",
      "Customer Support Executive Executive",
      "Nobroker Technologies",
      "Slice",
      "not set",
      "Customer Relationship Management",
      "Tele Collection & Payment Follow-ups",
      "Customer Support Handling",
      "Communication Skills",
      "MS Excel",
      "MS Office",
      "Back Office Operations",
      "Property Management Coordination",
      "Documentation & Record Management",
      "Negotiation Skills",
      "Team Coordination",
      "Time Management",
      "Problem Solving",
      "English",
      "Kannada",
      "Tamil",
      "Telugu",
      "Hindi",
      "DRA CERTIFIED"
    ],
    "yearsOfExperience": 11,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/shashi-kumarn/cv.json",
    "lastModified": "2026-06-04T19:11:35.471Z",
    "generator": "FreeCV.org"
  }
}