Shashi Kumar N
Collection Executive with 2+ years of experience in Customer Relationship Management and debt recovery in the Fintech industry. Proven track record of reducing outstanding debts and optimizing collection processes. Seeking to leverage strong negotiation and communication skills to contribute to a dynamic financial services team. Results-driven professional with experience in collections, customer support, property management, and back-office operations. Skilled in customer handling, payment follow-ups, tele collections, documentation management, and communication. Ability to work under pressure, resolve customer concerns efficiently, and maintain professional relationships. Quick learner with good coordination and problem-solving abilities.
- Managed back-office documentation and customer records.
- Assisted in administrative and operational support activities.
- Coordinated internal processes and maintained reports.
- Managed property-related operations and client coordination.
- Handled tenant communication and documentation processes.
- Assisted in property maintenance and administrative activities.
- Handled customer payment follow-ups and collection calls.
- Maintained repayment records and updated customer information.
- Coordinated with customers for overdue payment resolutions.
- Resolved customer queries through calls and support channels.
- Assisted customers with service-related concerns and issue resolution.
- Maintained customer satisfaction through effective communication.
- Managed customer collection activities and payment recovery follow-ups.
- Handled customer interactions regarding overdue payments.
- Maintained collection reports and repayment tracking