SHANNON MOLLY

Grants Enquiry Advisor

A highly organised, reliable and proactive professional currently working as a Grants Enquiry Advisor at Motability Foundation, seeking to progress into the Data Services department as a Data Management Administrator. Experienced in managing multiple enquires, maintaining accurate case records, handling confidential data and balancing competing priorities in a fast- environment. Strong communication and organisational skills, with a focus on accuracy, attention to detail and continuous improvement. Keen to build on my existing experience, develop my data management skills and provide effective support to the wider team.

Harrow, London HA7 3QR
0+
Years experience
0
Skills
Work Experience
Grants Enquiry Advisor
Motability FoundationHarlow, Essex
Apr 2024 — Present
  • Ensure accurate use of CRM and proficient notes to reflect beneficiary's queries and requests
  • Communicate lead times to beneficiaries, keeping them fully informed of next steps or alternative solutions
  • Manage inbound calls with excellent phone etiquette, handling a minimum of 30 calls daily
  • Identify causes of issues and propose appropriate solutions
  • Utilise Microsoft Word, Excel, and CRM software effectively
  • Liaise with different departments to meet objectives
  • Capture and communicate key data to enable senior management informed decisions
Property Management
Self Employed
Jan 2023 — Present
  • Manage ongoing relationships with tenants
  • Handle enquiries and resolve issues fairly and professionally
  • Make informed decisions balancing different needs
  • Organise documentation and maintain accurate records
  • Coordinate with contractors, letting agents, and tradespeople
  • Manage finances, rent payments, and property maintenance
  • Take ownership of situations from start to finish
Patient Services Coordinator
Lloyds Pharmacy Clinical HomecareHarlow, Essex
Feb 2023 — Dec 2023
  • Ensure accurate use of telephone systems to communicate with patients and customers
  • File paperwork correctly according to work instructions
  • Proactively communicate with patients to arrange deliveries and manage held stock
  • Produce paperwork to ensure correct deliveries and collections
  • Carry out regular data checks with patients to ensure information accuracy
Warehouse Worker
UK Salads
Aug 2022 — Oct 2022
  • Sort, prepare, and categorise vegetables
  • Pack vegetables
  • Maintain a clean work environment
Work Experience Student | Law Firm
Arnold & Porter
Jun 2022 — Jul 2022
  • Gained insight into the day-to-day Operations of a legal environment.
  • Developed an understanding of professional communication, confidentiality and administrative processes.
  • Observed legal professionals and gained exposure to workplace practices.
Hotel Receptionist
Westbridge HotelStratford, London
Nov 2021 — Apr 2022
  • Maintain a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas
  • Manage guest bookings and enquiries accurately and efficiently
  • Greet customers warmly to provide positive, smooth check-in experiences
  • Achieve 5-star reviews by delivering outstanding customer service
  • Handle customer payments and update reservations with software
Voluntary Shop Assistant
Barnardo'sHarlow, Essex
Oct 2020 — Oct 2020
  • Sort, prepare, and categorise donated items per shift, exceeding store targets
  • Optimise service operations by maintaining outstanding knowledge of merchandise locations and prices
  • Ensure immaculate appearance of shop displays through regular dusting and cleaning
  • Foster positive relationships with customers to enhance loyalty and retention
Skills
Customer ServiceCRM SoftwareCommunicationProblem SolvingTime ManagementMicrosoft WordMicrosoft ExcelTeamworkComplaint HandlingAttention to DetailMultitaskingReliableAffable and well disposedAbility to meet deadlinesAbility to balance multiple tasks simultaneouslyProficient in using digital toolsMicrosoft NAV DynamicsData ManagementConfidentialityTeam WorkTechnical Support
Education
A levels
St Marks West Essex Catholic School
  • Law
  • Psychology
  • Business
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