SHAILENDRA KUMAR SINGH
PRINCIPAL CONSULTANT | DATA PROTECTION • CYBER RESILIENCE • SERVICE DELIVERY
Principal Consultant and senior data-protection professional with 12+ years of experience across enterprise backup, storage, cyber resilience and service delivery. Combines hands-on technical depth with customer-facing leadership—translating business risk into practical protection, recovery and operational strategies. Experienced in executive/customer calls, solution advisory, project governance, migrations, change management and team mentoring, with a strong focus on business continuity, security posture and measurable service outcomes.
Bangalore, Karnataka
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Year experience
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Languages
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Skills
Work Experience
Principal Consultant | Cohesity India
- Serve as a Principal Consultant for an enterprise energy/utilities environment, combining technical ownership with customer-facing delivery, governance and solution advisory.
- Lead integration-focused activities across the Cohesity environment, including platform integrations, node additions, SSO enablement and operational connectivity with enterprise tooling such as Splunk.
- Support cyber-resilience capabilities using Cohesity FortKnox cyber vaulting, emphasizing isolated, immutable recovery copies, controlled access and recovery readiness.
- Work with Cohesity Security Center capabilities for threat visibility, scanning and security posture monitoring; use threat-detection workflows to help identify suspicious activity and support clean recovery decisions.
- Contribute to cyber-attack recovery planning and clean-room configuration, helping establish an isolated recovery environment where incident responders can investigate threats without reinfecting production.
- Support Cohesity digital jump-bag concepts for cyber incident response, helping maintain trusted tools/data needed to establish a minimum viable recovery capability during a major cyber event.
- Engage customer stakeholders on design decisions, risks, dependencies and delivery status, bringing a management-oriented perspective to technical execution and business continuity.
- Partner with internal teams and customer teams to plan changes, troubleshoot issues, document procedures and drive activities through validation and closure.
Principal Consultant | Cohesity India
- Led enterprise backup solution projects, designing and implementing data-protection strategies aligned to reliability, security and resilience objectives
- Spearheaded management/customer leadership calls, providing strategic guidance and building confidence through clear communication and tailored solutions
- Managed end-to-end project lifecycles from requirements gathering through deployment, with focus on timelines, quality, risks and customer expectations
- Led customer migrations to Cohesity DataProtect across enterprise database environments and supported replication/vaulting implementations
- Coordinated cluster upgrades, planning, execution and post-upgrade validation; mentored project teams to improve collaboration and technical capability
- Drove proactive data-protection and resilience improvements, identifying operational gaps and recommending practical solutions to strengthen recovery readiness, security and service reliability.
Senior Professional Service Engineer | NetApp, Inc.
- Supported the Amgen environment as a senior technical resource, managing the end-to-end data-working change process for backup and storage
- Prepared and presented daily storage/backup reports and customer calls, translating operational activity and risks into clear stakeholder updates
- Managed storage activities including allocation/reclaim, CIFS/NFS shares, ONTAP upgrades, SnapMirror/SnapVault configuration and troubleshooting, and node join/unjoin
- Managed enterprise BRS environments involving NetBackup backup tooling and coordinated changes with customer and internal stakeholders
- Worked with Technical Account Managers and cross-functional teams to convert requirements into actionable implementation plans and stable operational outcomes
Service Delivery Specialist – II | EMC Software and Services India Private Limited
- Supported the AIG backup environment as a technical spoke and lead, owning technical issues and driving resolution
- Participated in daily backup calls, customer calls and weekly escalation reviews; coordinated with global leads for complex issues
- Performed project changes including backup-client upgrades and contributed to SOP creation, team training and ITIL-aligned service operations
Analyst - Delivery Specialist | EMC Software and Services India Private Limited
- Supported FCA backup environments across USA, Brazil and Italy, managing enterprise NetBackup and Data Domain environments
- Worked across enterprise SAN platforms including Isilon, VNX, VMAX and ATMOS arrays; performed health checks and daily backup reporting
- Resolved backup failures through incident/change/problem processes, delivered custom reporting, and maintained SLA-focused issue resolution
- Coordinated with IBM and EMC support teams, prepared L1 SOPs and provided hands-on training on backup products
- Identified recurring constraints through root-cause analysis and recommended process improvements to strengthen service quality
Skills
Data Protection & StorageLeadership & DeliveryCohesity DataProtectFortKnoxNetApp ONTAPStorageGRIDCustomer managementproject governanceNetBackupData DomainEMC NetworkerAvamar service operationschange managementSLA managementCyber ResilienceProcess & QualityCyber vaultingimmutable recoverythreat scanningsecurity postureSOPsincident/problem managementRCAoperational reportingclean-room recoveryEnterprise IntegrationsSERVICE DELIVERYTeam MentoringDigital Jump Bag For Cyber RecoveryExecutive Communication
Education
Bachelor of Technology, Computer Science
JP Institute of Engineering & Technology, Meerut, Uttar Pradesh, India
12th — UP Board
Janta Inter College Kushinagar, Uttar Pradesh
10th — UP Board
Janta Inter College Kushinagar, Uttar Pradesh
Certifications
Foundation Certificate in IT Service Management (ITIL v3)
Certificate in IT Service Management - Service Operation (ITIL-SO v3)
NetApp Certified Data Administrator, ONTAP
ISM V2 Information Storage Management and technology certified
Google's PM Certification - In Progress
Languages
English
Fluent
Hindi
Native
SELECTED IMPACT & RECOGNITION
Appreciation Award as Lead for improving Team First-Time Fix to 81%.
Applause Award for excellent delivery and customer satisfaction.
Bronze Award for supporting Disaster Recovery with excellent delivery.
Bronze Award for supporting Avamar migration with no issues.
Applause Award for taking initiative to close long-pending failures.
Applause Award for excellent delivery through preparation of multiple SOPs.
Multiple awards for best performance in the Amgen project.
Client appreciation for driving backup projects and creating multiple SOPs.
DISCLAIMER
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.