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    "name": "Sera Macalea Tavui",
    "label": "Operations Control Center Administration Assistant",
    "summary": "Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated Consultant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.",
    "location": "Matavolivoli, Votualevu, Nadi"
  },
  "work": [
    {
      "company": "Centercom",
      "position": "Customer Care Consultant",
      "location": "Lot 10-11, Denarau Bypass, Grace Rd Complex, Nadi",
      "startDate": "2025-11",
      "current": true,
      "highlights": [
        "Resolved disputes amicably to maintain positive brand image.",
        "Supported colleagues during busy periods promoting a supportive work environment.",
        "Streamlined processes for quicker response times during peak hours.",
        "Collaborated successfully with team members for efficient problem resolution.",
        "Displayed empathy towards customers during difficult situations leading to trust building.",
        "Utilised knowledge of company products and services to provide informed recommendations.",
        "Adapted quickly to changing company policies whilst maintaining excellent performance.",
        "Navigated complex computer systems to retrieve accurate customer data.",
        "De-escalated objections and disputes professionally to maintain customer satisfaction."
      ]
    },
    {
      "company": "Medirite Pharmacy",
      "position": "Sales Representative",
      "location": "347 Main Street, Nadi",
      "startDate": "2024-10",
      "endDate": "2024-12",
      "highlights": [
        "Pioneered innovative sales strategies for increased market penetration.",
        "Maintained thorough records of all sales activities to ensure transparency.",
        "Collaborated with marketing department for effective promotional campaigns.",
        "Optimised sales presentations using persuasive communication techniques.",
        "Strengthened brand reputation with impeccable professionalism and integrity.",
        "Fostered strong customer relationships through exceptional service."
      ]
    }
  ],
  "education": [
    {
      "institution": "Mount Saint Mary's School",
      "degree": "Primary School Graduate",
      "field": "Primary Studies",
      "startDate": "2010",
      "endDate": "2018",
      "highlights": [
        "Member of Debate And Mathematics team",
        "Academic honor's in Mathematics And English",
        "Badged Class Captain And School Prefect",
        "Graduated with distinction (1st Place)"
      ]
    },
    {
      "institution": "Adi Cakobau School",
      "degree": "High School Graduate",
      "field": "Accounting, Economics And Computer Studies",
      "startDate": "2019",
      "endDate": "2024",
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        "Dissertation in Accounting And Economics",
        "Academic honor's in Accounting And English",
        "Graduated with distinction"
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    }
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    "Communication Skills",
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    "Team Collaboration",
    "Problem Solving",
    "Customer Relationship Management",
    "Attention to Detail"
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  "languages": [
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "I-Taukei",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Certificate In Fiji year 12 Examination (Acc, Eco And Com Std)",
      "issuer": "Ministry Of Education",
      "date": "2023-11"
    },
    {
      "name": "Certificate In Fiji Year 13 Examination (Acc, Eco And Com Std)",
      "issuer": "Ministry Of Education",
      "date": "2024-11"
    },
    {
      "name": "Certificate Of Completion- Email Spoofing",
      "issuer": "Centrecom",
      "date": "2025-11"
    },
    {
      "name": "Certificate Of Completion- Physical Security, Physical Education",
      "issuer": "Centrecom",
      "date": "2026-04"
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  ],
  "awards": [
    {
      "title": "Pre- School- Certificate of Completion",
      "date": "2010-02",
      "awarder": "Mount Saint Mary's Primary School"
    },
    {
      "title": "Year 8- 1st Runner Up",
      "date": "2018-02",
      "awarder": "Mount Saint Mary's Primary School"
    },
    {
      "title": "Year 9- Most Progressive Student",
      "date": "2019-02",
      "awarder": "Adi Cakobau School"
    },
    {
      "title": "Year 10- 2rd Runner Up",
      "date": "2020-02",
      "awarder": "Adi Cakobau School"
    },
    {
      "title": "Passed And Completed Fiji Year 12 Examination",
      "date": "2023-02",
      "awarder": "Ministry Of Education"
    },
    {
      "title": "Passed And Completed Fiji Year 13 Examination",
      "date": "2024-02",
      "awarder": "Ministry Of Education"
    },
    {
      "title": "Centrecom- Certificate Of Achievement, Office HQ Induction Training And Program Procedure",
      "date": "2025-11",
      "awarder": "Centrecom"
    }
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  "references": [
    {
      "name": "Karthik Raj",
      "title": "Campaign Co-Ordinator",
      "company": "Centrecom",
      "relationship": "Manager",
      "email": "Karthik.Raj@centrecom.com.fj",
      "phone": "+679 2431811"
    },
    {
      "name": "Torika Raguru",
      "title": "Risk Analysts",
      "company": "Security (Entrepreneur)",
      "relationship": "Adi Cakobau School Old Scholar Association",
      "email": "tucuucu@gmail.com",
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