Sera Macalea Tavui
Operations Control Center Administration Assistant
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated Consultant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Matavolivoli, Votualevu, Nadi
0
Years experience
0
Languages
0
Skills
Work Experience
Customer Care Consultant
Centercom
Nov 2025 — PresentCurrentLot 10-11, Denarau Bypass, Grace Rd Complex, Nadi
- Resolved disputes amicably to maintain positive brand image.
- Supported colleagues during busy periods promoting a supportive work environment.
- Streamlined processes for quicker response times during peak hours.
- Collaborated successfully with team members for efficient problem resolution.
- Displayed empathy towards customers during difficult situations leading to trust building.
- Utilised knowledge of company products and services to provide informed recommendations.
- Adapted quickly to changing company policies whilst maintaining excellent performance.
- Navigated complex computer systems to retrieve accurate customer data.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Sales Representative
Medirite Pharmacy
Oct 2024 — Dec 2024347 Main Street, Nadi
- Pioneered innovative sales strategies for increased market penetration.
- Maintained thorough records of all sales activities to ensure transparency.
- Collaborated with marketing department for effective promotional campaigns.
- Optimised sales presentations using persuasive communication techniques.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Fostered strong customer relationships through exceptional service.
Skills
Data EntryCommunication SkillsTime ManagementTeam CollaborationProblem SolvingCustomer Relationship ManagementAttention to Detail
Education
Primary School Graduate, Primary Studies
Mount Saint Mary's School
- Member of Debate And Mathematics team
- Academic honor's in Mathematics And English
- Badged Class Captain And School Prefect
- Graduated with distinction (1st Place)
High School Graduate, Accounting, Economics And Computer Studies
Adi Cakobau School
- Dissertation in Accounting And Economics
- Academic honor's in Accounting And English
- Graduated with distinction
Certifications
Certificate In Fiji year 12 Examination (Acc, Eco And Com Std)
Ministry Of Education
Certificate In Fiji Year 13 Examination (Acc, Eco And Com Std)
Ministry Of Education
Certificate Of Completion- Email Spoofing
Centrecom
Certificate Of Completion- Physical Security, Physical Education
Centrecom
References
Torika Raguru
Risk Analysts · Security (Entrepreneur)
Adi Cakobau School Old Scholar Association
[email protected] · 9905492
Languages
English
Fluent
I-Taukei
Fluent
Achievements
Pre- School- Certificate of Completion
Mount Saint Mary's Primary School
Feb 2010 - Nov 2010
Year 8- 1st Runner Up
Mount Saint Mary's Primary School
Feb 2018 - Nov 2018
Year 9- Most Progressive Student
Adi Cakobau School
Feb 2019 - Nov 2019
Year 10- 2rd Runner Up
Adi Cakobau School
Feb 2020 - Nov 2020
Passed And Completed Fiji Year 12 Examination
Ministry Of Education
Feb 2023 - Nov 2023
Passed And Completed Fiji Year 13 Examination
Ministry Of Education
Feb 2024 - Nov 2024
Centrecom- Certificate Of Achievement, Office HQ Induction Training And Program Procedure
Centrecom
Nov 2025 - May 2026