Satya Rani

Office Coordinator

Experienced Office Coordinator with a proven track record in customer service and office management. Successfully enhanced customer experiences at Woolworths NZ by resolving inquiries and optimizing self-service usage, while demonstrating strong attention to detail in cash handling and payroll processing. Committed to improving operational efficiency and fostering positive relationships, bringing exceptional problem-solving and organizational skills to streamline office workflows. Recognized for leading teams effectively and implementing process improvements to elevate service standards.

[email protected] Hyderabad

Years experience

Languages

Skills

Work Experience

Customer Service Supervisor

Woolworths NZAuckland

Feb 2024 — Feb 2026

Delivered exceptional customer service by providing friendly and efficient support
Acted as primary contact for resolving customer issues and inquiries regarding services and products
Instructed customers on effective usage of self-service kiosks to enhance their experience
Executed cash transactions accurately and conducted thorough spot checks on tills
Supplied detailed information on product offerings and One Card Visa benefits
Acknowledged and celebrated outstanding team performance in customer service
Engaged customers proactively to enhance their overall shopping experience
Ensured compliance with store safety and health standards to maintain a secure environment
Trained and mentored new assistants in delivering top-tier customer service
Processed refund transactions in strict accordance with company policy

Office Assistant

Woolworths NZAuckland

Mar 2020 — Feb 2024

Executed cash transactions, conducted spot checks on cash tills and managed pickups
Performed meticulous spot checks on cash in office and self-checkouts, meticulously recorded in ledger books
Processed wages and payroll with precision, accurately entering hours and leave records
Oversaw daily banking operations for the store, ensuring accuracy and compliance
Collected refunds, cheques, and coupons, reconciling them effectively with the system
Prepared cash floats for operators and self-checkouts, ensuring adequate funds for transactions
Disbursed funds to lotto, verified lotto transactions, and reconciled with records
Issued change orders to banks to facilitate next day business operations
Maintained employee files with up-to-date and accurate information
Coached and supported team members on resolving cash discrepancies
Completed daily balancing of cash sales, ensuring financial accuracy
Input payroll data accurately, supporting the payroll process
Managed cash and payment transactions, maintaining operational efficiency
Kept store records accurate and organized for easy access and compliance

System Analyst

Cyient Ltd, IndiaHyderabad

Jun 2005 — Nov 2010

Captured fiber and INS data utilizing advanced Network Engineer software
Enhanced data accuracy by meticulously validating paper records against primary sources
Validated data against Small World PRM and communicated findings to Production Control Team
Executed quality checks and merged data efficiently within TEAMVUE
Documented fiber data, including tube joints and connections, with precision

Skills

Strong judgment and decision makingData managementDatabase ManagementOffice ManagementMicrosoft Office SuiteInventory ManagementProblem SolvingConflict ResolutionTeam LeadershipCustomer Relationship ManagementWorkflow OptimizationDocument ManagementCRM SoftwareProcess ImprovementOffice AdministrationScheduling

Education

Bachelor of Technology, Mechanical Engineering

JNTU HYDERABAD

Certifications

MAYOB ACCOUNTING

PG Diploma In YOGA

ECE (Early Childhood Education)

NZQA

Languages

English

Intermediate

Telugu

Native

Hindi

Intermediate

Achievements

Team Player Of The Month

WOOLWORTHS

Aug 2022

REFERENCES

Excellent references can be provided on request

References available upon request.