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  "basics": {
    "name": "Saqiba  Iqbal",
    "label": "HR & Customer Care Manager",
    "summary": "Senior HR & Customer Care Manager with extensive experience in developing strategic HR initiatives and enhancing customer service operations. Proven track record of reducing employee turnover by implementing effective retention programs and improving customer satisfaction scores through targeted training. Committed to fostering a collaborative workplace culture that drives engagement and productivity. Recognized for exceptional leadership and a strong ability to align HR strategies with organizational goals.",
    "location": "Lahore, Pakistan"
  },
  "work": [
    {
      "company": "Iqbal Garden Housing Society",
      "position": "HR & Customer Care Manager",
      "startDate": "2021-07",
      "endDate": "2024-01",
      "highlights": [
        "Maintain duty roasters & payrolls",
        "Handles employee and customer issues.",
        "Implement productive recruitment process.",
        "Training & management of call center team for sales",
        "Maintain customer ledgers."
      ]
    },
    {
      "company": "Capital City Housing Society",
      "position": "HR & Customer Care Manager",
      "startDate": "2017-03",
      "endDate": "2019-01",
      "highlights": [
        "Maintain customer and employees records.",
        "Implement installment recovery plans",
        "Manage employees & customer grievances.",
        "Manage hiring and training of employees.",
        "Other administrative tasks"
      ]
    },
    {
      "company": "City 42 News Agency",
      "position": "HR Intern",
      "location": "Lahore",
      "startDate": "2015-06",
      "endDate": "2015-08",
      "highlights": [
        "Assist in HR activities"
      ]
    }
  ],
  "education": [
    {
      "institution": "Institute of Administrative Sciences, Punjab University",
      "degree": "BS (Hons) in Management",
      "startDate": "2012",
      "endDate": "2016"
    },
    {
      "institution": "Superior Group of Colleges",
      "degree": "FSC Medical",
      "startDate": "2010",
      "endDate": "2012"
    },
    {
      "institution": "Cantt Public School System",
      "degree": "Matric",
      "startDate": "2008",
      "endDate": "2010"
    }
  ],
  "skills": [
    "Conflict Resolution",
    "Communication Skills",
    "Problem Solving",
    "CRM Software",
    "Recruitment Strategies"
  ],
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  "availability": {
    "status": "open",
    "sponsorship": false
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      "Capital City Housing Society",
      "HR Intern",
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      "Conflict Resolution",
      "Communication Skills",
      "Problem Solving",
      "CRM Software",
      "Recruitment Strategies"
    ],
    "yearsOfExperience": 11,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
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}