Saqiba Iqbal
HR & Customer Care Manager
Senior HR & Customer Care Manager with extensive experience in developing strategic HR initiatives and enhancing customer service operations. Proven track record of reducing employee turnover by implementing effective retention programs and improving customer satisfaction scores through targeted training. Committed to fostering a collaborative workplace culture that drives engagement and productivity. Recognized for exceptional leadership and a strong ability to align HR strategies with organizational goals.
0+
Years experience
0
Skills
Work Experience
HR & Customer Care Manager
Iqbal Garden Housing Society
Jul 2021 — Jan 2024
- Maintain duty roasters & payrolls
- Handles employee and customer issues.
- Implement productive recruitment process.
- Training & management of call center team for sales
- Maintain customer ledgers.
HR & Customer Care Manager
Capital City Housing Society
Mar 2017 — Jan 2019
- Maintain customer and employees records.
- Implement installment recovery plans
- Manage employees & customer grievances.
- Manage hiring and training of employees.
- Other administrative tasks
HR Intern
City 42 News Agency
Jun 2015 — Aug 2015Lahore
- Assist in HR activities
Skills
Conflict ResolutionCommunication SkillsProblem SolvingCRM SoftwareRecruitment Strategies
Education
BS (Hons) in Management
Institute of Administrative Sciences, Punjab University
FSC Medical
Superior Group of Colleges
Matric
Cantt Public School System