{
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  "basics": {
    "name": "Santoshkiran Salve",
    "label": "Senior Manager - Operations",
    "summary": "Senior Manager - Operations with 18 years of extensive experience leading and transforming business process outsourcing (BPO) operations. Proven expertise in strategic planning, performance optimization, and process enhancement to drive efficiency and productivity. Skilled in managing budgets, ensuring compliance, and building stakeholder relationships.",
    "location": "Hyderabad, Telangana"
  },
  "work": [
    {
      "company": "Conneqt Business Solution Ltd. (Now Digitide)",
      "position": "Agent Level – Deputy Manager Level",
      "startDate": "2007-02",
      "endDate": "2024-01",
      "highlights": [
        "Direct and motivate teams to ensure high performance and operational excellence",
        "Conduct regular team meetings to discuss goals, progress, and challenges",
        "Analyze performance metrics and prepare operational reports",
        "Develop and execute operational strategies to meet organizational objectives",
        "Plan and allocate resources effectively to optimize operations"
      ]
    },
    {
      "company": "Square Business Services Pvt Ltd",
      "position": "Manager Operation",
      "startDate": "2024-01",
      "endDate": "2025-03",
      "highlights": [
        "Oversee budgeting processes and ensure cost-effective operations",
        "Monitor expenses and manage financial planning for operational activities",
        "Ensure adherence to industry regulations and company policies",
        "Maintain effective communication with clients, vendors, and internal teams",
        "Collaborate with other departments to ensure alignment and support"
      ]
    },
    {
      "company": "BPO Convergence Pvt Ltd",
      "position": "Senior Manager – Operations",
      "startDate": "2025-03",
      "current": true,
      "highlights": [
        "Direct and motivate a team of 280 employees, including 2 deputy managers and 2 assistant managers, to ensure high performance and operational excellence",
        "Conduct regular team meetings to discuss goals, progress, and challenges for inbound and outbound sales, and email/chat support",
        "Analyze performance metrics including key KPIs such as Sales, CSAT, and operational metrics to prepare operational reports",
        "Develop and execute operational strategies leading to client appreciation for topping contests for 9 out of 12 months",
        "Plan and allocate resources effectively to optimize operations, achieving cost savings of Y% (insert a specific percentage if known)"
      ]
    }
  ],
  "education": [
    {
      "institution": "Keshav Memorial Degree College",
      "degree": "Bachelor of Commerce",
      "startDate": "2021"
    },
    {
      "institution": "Osmania University",
      "degree": ""
    }
  ],
  "skills": [
    "Leadership Excellence",
    "Strategic Vision",
    "Performance Optimization",
    "Financial Acumen",
    "Process Innovation",
    "Stakeholder Engagement",
    "Regulatory Compliance"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    },
    {
      "language": "Telugu",
      "fluency": "Fluent"
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
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      "name": "Clients Handled",
      "items": [
        {
          "name": "TTSL"
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        {
          "name": "Airtel"
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        {
          "name": "Axis Bank"
        },
        {
          "name": "Bajaj"
        },
        {
          "name": "Swiggy"
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        {
          "name": "Mediassist TPA"
        }
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    "status": "open",
    "sponsorship": false
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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    "canonical": "https://livelink.cv/santoshkiran-salve/cv.json",
    "lastModified": "2026-07-10T12:15:05.180Z",
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}