Santoshkiran Salve

Senior Manager - Operations

Senior Manager - Operations with 18 years of extensive experience leading and transforming business process outsourcing (BPO) operations. Proven expertise in strategic planning, performance optimization, and process enhancement to drive efficiency and productivity. Skilled in managing budgets, ensuring compliance, and building stakeholder relationships.

[email protected] 9030522544 Hyderabad, Telangana
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Languages
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Skills
Work Experience
Agent Level – Deputy Manager Level
Conneqt Business Solution Ltd. (Now Digitide)
Feb 2007 — Jan 2024
  • Direct and motivate teams to ensure high performance and operational excellence
  • Conduct regular team meetings to discuss goals, progress, and challenges
  • Analyze performance metrics and prepare operational reports
  • Develop and execute operational strategies to meet organizational objectives
  • Plan and allocate resources effectively to optimize operations
Manager Operation
Square Business Services Pvt Ltd
Jan 2024 — Mar 2025
  • Oversee budgeting processes and ensure cost-effective operations
  • Monitor expenses and manage financial planning for operational activities
  • Ensure adherence to industry regulations and company policies
  • Maintain effective communication with clients, vendors, and internal teams
  • Collaborate with other departments to ensure alignment and support
Senior Manager – Operations
BPO Convergence Pvt Ltd
Mar 2025 — PresentCurrent
  • Direct and motivate a team of 280 employees, including 2 deputy managers and 2 assistant managers, to ensure high performance and operational excellence
  • Conduct regular team meetings to discuss goals, progress, and challenges for inbound and outbound sales, and email/chat support
  • Analyze performance metrics including key KPIs such as Sales, CSAT, and operational metrics to prepare operational reports
  • Develop and execute operational strategies leading to client appreciation for topping contests for 9 out of 12 months
  • Plan and allocate resources effectively to optimize operations, achieving cost savings of Y% (insert a specific percentage if known)
Skills
Leadership ExcellenceStrategic VisionPerformance OptimizationFinancial AcumenProcess InnovationStakeholder EngagementRegulatory Compliance
Education
Bachelor of Commerce
Keshav Memorial Degree College
2021
Osmania University
Languages
English
Fluent
Hindi
Fluent
Telugu
Fluent
Clients Handled
TTSL
Airtel
Axis Bank
Bajaj
Swiggy
Mediassist TPA
References available upon request.
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