SAMJOSE JOHNSON

Operations and Maintenance Coordination specialist

Operations and Maintenance Coordination professional with 13+ years of experience leading large-scale operations, process improvement, safety compliance, workforce coordination, and cross-functional team collaboration within high-volume operational environments. Proven expertise in operational planning, incident management, root cause analysis, KPI tracking, stakeholder communication, and maintenance coordination. Strong background in leading teams, managing operational priorities, improving workflows, and supporting production continuity in fast-paced environments. Experienced with SAP-related workflows, operational reporting, compliance processes, safety procedures, and continuous improvement initiatives.

[email protected] +1 437-984-6806 Mississauga, Ontario, Canada
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Skills
Work Experience
Operations Support & Marketing Specialist
Superior Door & Gate Systems
Dec 2024 — PresentCurrentMississauga, ON, Canada
  • Coordinate operational activities and customer support functions for commercial security and access control projects
  • Manage quotations, work coordination, scheduling, and communication between customers, vendors, and technicians
  • Support maintenance coordination activities by prioritizing customer requirements and ensuring timely resolution of operational issues
  • Improved operational turnaround times by optimizing pricing templates and workflow processes in QuickBooks
  • Assisted with process documentation, reporting, and operational tracking to improve service delivery and customer satisfaction
  • Coordinated multiple ongoing operational priorities while maintaining high standards of communication and organization
  • Supported continuous improvement initiatives related to workflow efficiency, customer response time, and operational visibility
Skills
Operations Coordination & Production SupportMaintenance Planning & PrioritizationSafety Compliance & Risk ManagementIncident Management & Root Cause AnalysisCross-Functional Team Collaboration (CFT)Operational Performance MonitoringProcess Improvement & Continuous ImprovementShutdown & Maintenance CoordinationSAP Notifications & Work Order ReviewKPI Tracking & Operational ReportingLeadership Audits & Compliance ReviewsWorkforce Planning & SchedulingSOP Development & Process DocumentationStakeholder Communication & Team LeadershipTraining Coordination & Operational SupportMicrosoft Office Suite & Reporting Tools
Education
Master of Computer Applications (MCA)
University of Madras
2008 — 2011
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