Samad Naveed
Highly motivated and articulate high school graduate with strong interpersonal skills, eager to begin a career as a Call Center Representative. Possesses excellent verbal communication, a friendly phone demeanor, and the ability to learn new software systems quickly. Dedicated to providing positive customer experiences and resolving inquiries efficiently.
0+
Years experience
0
Languages
0
Skills
Experience
Survelliance Agent
The Big Pizza
Sep 2024 — PresentCurrentKarachi
- Monitored multiple CCTV feeds continuously to identify suspicious behavior, unauthorized access, or safety hazards
- Reviewed and extracted archived video footage to investigate incidents, cash discrepancies, or theft claims
- Notified on-ground management or floor managers immediately upon the emergence of any emergencies
- Audited employee workflows to ensure adherence to cash handling, safety protocols, and operational standards
- Compiled clear, detailed, and objective reports for every significant event, breach, or system failure
- Presented actionable data and insights to department heads, driving strategic enhancements in service delivery
Feedback Agent
The Big Pizza
Dec 2023 — Aug 2024Karachi
- Collected and analyzed reviews from online platforms, surveys (Google,Social Media)to enhance customer insights
- Resolved customer complaints directly to safeguard the brand's reputation and ensure customer satisfaction
- Tracked and analyzed daily, weekly, and monthly feedback metrics to identify and address recurring & Repeated complaints
- Presented actionable data and insights to department heads, driving strategic service improvements
- Motivated satisfied guests to share positive online reviews (Facebook & Instagrama & Google Reviews)
FOH
The Big Pizza
Jan 2023 — Nov 2023Karachi
- Input food and beverage requests with precision into the POS system
- Processed cash, card, and digital transactions with accuracy and efficiency
- Resolved minor guest complaints effectively or escalated to management for further action
Skills
HTML CodingCSS CodingJava scriptMicrosoft officeCustomer ServiceTime ManagementTeam CollaborationProblem SolvingSurveillance TechnologyCommunication SkillsReport WritingCRM Software
Qualification
Matriculation, Computer Science
New Star Grammar School
1st Year, Computer Science
Government boys Agro Technical secondary School
Languages
English
Basic
Urdu
Native
References available upon request.