{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "SAMAA ABDELWANIS", "label": "Administrative Operations & Protocol Coordinator", "summary": "Administrative operations and protocol coordination professional with proven experience supporting senior leadership, managing confidential VIP logistics, and coordinating cross-functional teams in structured, high-responsibility environments. Delivers precision in executive scheduling, payroll processing, and operational reporting—maintaining zero-error accuracy and strict discretion under pressure. Recognized for coordinating advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, processing payroll for 40+ employees across 18 consecutive monthly cycles with zero discrepancies, and achieving a 98% same-day resolution rate for 200+ monthly operational requests via Salesforce GXP. Combines disciplined administrative execution with real-time problem solving, bilingual communication, and strict compliance adherence. Through independent practice, coordinates end-to-end logistics, secures government permits, and manages real-time itinerary adjustments for international delegations of up to 23 participants. Seeking a coordinator-level role where ownership, accuracy, and discretion directly support executive operations and protocol readiness within Arab diplomatic missions, multinational corporations, or structured regional organizations in Cairo.", "location": "Cairo, Egypt", "profiles": [ { "network": "LinkedIn", "username": "samaa-abdelwanis-27a9a0426", "url": "https://linkedin.com/in/samaa-abdelwanis-27a9a0426" } ] }, "work": [ { "company": "", "position": "Client Operations & Logistics Coordinator", "location": "Cairo, Egypt", "startDate": "2024-09", "current": true, "highlights": [ "Orchestrate end-to-end schedules, transportation, and daily logistics for Cairo, Egypt international delegations of up to 23 participants", "Secure government permits, entry approvals, and compliance documentation in strict accordance with official regulations", "Execute real-time schedule adjustments and resolve logistical disruptions to ensure uninterrupted service continuity across multiple vendors", "Facilitate bilingual (Arabic/English) client liaison for over 50 clients, itinerary planning, and post-event service follow-up.", "Uphold active professional licensing, accurate operational records, and independent compliance reporting" ] }, { "company": "National Organization for Management and Investment (Ministry of Defense Environment)", "position": "Administrative Assistant", "location": "Capital, Egypt", "startDate": "2022-12", "endDate": "2024-06", "highlights": [ "Coordinated advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, ensuring zero protocol deviations for over 200 high-profile guests", "Directed weekly scheduling for four senior managers and the Front Office Director, optimizing shift coverage and maintaining seamless operational alignment", "Processed attendance, leave, overtime, and payroll inputs for 40+ staff across 18 consecutive monthly cycles using OASIS and H2O, maintaining zero discrepancies", "Resolved 200+ monthly operational requests via Salesforce GXP, achieving a 98% same-day resolution rate and delivering daily action reports to EXCOM", "Trained 15+ personnel across Front Office, Housekeeping, Engineering, and Room Service on SOPs and system workflows, accelerating onboarding timelines by approximately 20%", "Drafted executive correspondence, meeting minutes, operational logs, and management reports while safeguarding confidential guest records and compliance files under strict security protocols", "Oversaw 200+ monthly maintenance and service requests through Salesforce GXP, coordinating cross-department follow-up, tracking progress, and supporting timely resolution and accurate documentation", "Administered system access provisioning and coordinated help-desk escalations to resolve technical bottlenecks and maintain platform compliance, improving system uptime by 15%", "Fielded daily executive communications and routed complex inquiries to appropriate departments, preserving operational discretion and response efficiency, resulting in a 40% reduction in communication delays", "Reviewed and coordinated 200+ monthly operational requests through Salesforce GXP, identifying workflow bottlenecks and improving cross-department follow-up and service continuity." ] }, { "company": "", "position": "Licensed Operations & Client Logistics Coordinator", "location": "Cairo, Egypt", "startDate": "2020-08", "endDate": "2021-12", "highlights": [ "Coordinated private client arrangements from arrival to departure, managing Cairo, Egypt airport transfers, local movement, scheduling, and daily logistics for international guests", "Processed government permits, entry approvals, and compliance documentation in line with official regulations", "Managed real-time schedule adjustments, resolved operational disruptions, and maintained service continuity across multiple vendors and locations", "Delivered professional bilingual communication for itinerary planning, service follow-up, and client liaison for an average of 10 clients.", "Maintained active professional licensing, accurate operational records, and independent compliance reporting" ] } ], "education": [ { "institution": "Future Academy – Higher Future Institute For Specialized Technological Studies", "degree": "Bachelor of Tourism Guiding", "startDate": "2010", "endDate": "2013", "score": "Very Good" } ], "skills": [ "Protocol & VIP Coordination", "Executive Calendar Management", "Confidential Administration", "Cross-Functional Follow-Up", "Payroll & Attendance Processing", "Operational Reporting & EXCOM Documentation", "Real-Time Logistics Management", "Compliance & Permit Processing", "Bilingual Communication (Arabic/English)", "Process Improvement & Staff Training", "Vendor Management", "Workflow Optimization", "Protocol & VIP Coordination", "Executive Calendar Management", "Confidential Administration", "Cross-Functional Follow-Up", "Payroll & Attendance Processing", "Operational Reporting & EXCOM Documentation", "Real-Time Logistics Management", "Compliance & Permit Processing", "Bilingual Communication (Arabic/English)", "Process Improvement & Staff Training", "Vendor Management", "Workflow Optimization" ], "languages": [ { "language": "Arabic", "fluency": "Native" }, { "language": "English", "fluency": "Intermediate" }, { "language": "French", "fluency": "Basic" } ], "certificates": [ { "name": "Licensed Tourist Guide", "issuer": "Egyptian Tourist Guides Reservation and Ticketing Ministry of Tourism and Syndicate Membership Diploma Antiquities, Egypt (2020)" }, { "name": "Leaders Aviation Academy (2018)" }, { "name": "International Computer Driving Licence (ICDL) 2017" }, { "name": "Leaders Aviation Academy", "date": "2018" }, { "name": "International Computer Driving Licence (ICDL)", "date": "2017" }, { "name": "Licensed English-Speaking Tourist Guide", "issuer": "Ministry of Tourism and Antiquities, Egypt | 2024" }, { "name": "Professional Tourist Guide License", "issuer": "Egyptian General Tourist Guides Syndicate | 2024" }, { "name": "Tourist Guidance License Training Course", "issuer": "Egyptian General Tourist Guides Syndicate | 2024" }, { "name": "Reservation & Ticketing Diploma", "issuer": "Amadeus System, Leaders Aviation Academy, Grade A+ | 2018" }, { "name": "Preparation for ICDL", "issuer": "e-Planet Educational Services | 2017" }, { "name": "General English Course", "issuer": "Academic System for Educational Basics, E1 to E12, Average Score 90%, Very Good | 2016" } ], "x-customSections": [ { "name": "Systems", "items": [ { "name": "Microsoft Office (Word, Excel, Outlook) | Opera PMS | Salesforce GXP | OASIS | H2O" } ] } ], "availability": { "status": "open" }, "ats": { "keywords": [ "Client Operations & Logistics Coordinator", "Administrative Assistant", "Licensed Operations & Client Logistics Coordinator", "Protocol & VIP Coordination", "Executive Calendar Management", "Confidential Administration", "Cross-Functional Follow-Up", "Payroll & Attendance Processing", "Operational Reporting & EXCOM Documentation", "Real-Time Logistics Management", "Compliance & Permit Processing", "Bilingual Communication (Arabic/English)", "Process Improvement & Staff Training", "Vendor Management", "Workflow Optimization", "Arabic", "English", "French", "Licensed Tourist Guide", "Leaders Aviation Academy (2018)", "International Computer Driving Licence (ICDL) 2017", "Leaders Aviation Academy", "International Computer Driving Licence (ICDL)", "Licensed English-Speaking Tourist Guide", "Ministry of Tourism and Antiquities, Egypt | 2024", "Professional Tourist Guide License", "Egyptian General Tourist Guides Syndicate | 2024", "Tourist Guidance License Training Course", "Reservation & Ticketing Diploma", "Amadeus System, Leaders Aviation Academy, Grade A+ | 2018", "Preparation for ICDL", "e-Planet Educational Services | 2017", "General English Course", "Administrative Operations & Protocol Coordinator" ], "yearsOfExperience": 0, 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